Aqua Mediterranean And Grill

3-5 Montpelier Vale, SE3 0TA, Lewisham, United Kingdom

🛍 Kebab, Pizza, Seafood, European

3.8 💬 1643 Recensioni
Aqua Mediterranean And Grill

Telefono: +442083181143

Indirizzo: 3-5 Montpelier Vale, SE3 0TA, Lewisham, United Kingdom

Città: Lewisham

Menu Piatti: 12

Recensioni: 1643

Sito Web: http://www.aquabarandgrill.co.uk/section/3/1/restaurant-blackheath

"I ordered the trio of dips that I 've had at both Blackheath and Bromley whilst my friend ordered a salad. My bread was chewy and tough in places, akin to stale bread that had been reheated, and her salad had an odd curry taste to it. She asked for balsamic vinegar in the hope it would mask the taste but the salad was still inedible. After over 30 minutes, a waiter finally asked us if everything was ok as we had hardly touched our starters and we explained the food was not nice. The manager attended shortly after so we detailed exactly what was wrong with our dishes and offered him to taste for himself. He took our plates and said he would check with the chef but returned 5 minutes later saying the chef tried it and said there was nothing wrong with the food so that was that! We were stunned at his cold attitude and the fact his way of dealing with it was to get the person who made the food, try it and give his own opinion. I have had the trio of dips on more than one occasion and never has the houmous been so grainy, the tzatziki so sour or the bread so stale yet my taste or experience bore no relevance because the chef tried it . The manager asked if we would like the same again and we both said no, no other alternative was offered and we felt rather put out. After another 30 minutes of being ignored, we finally called him over and asked if we were able to choose something else instead. To which he rolled his eyes and replied that 's what i asked you before and you said no . This was definitely not what was offered as we both heard him ask if we wanted the same dishes which would make no sense if the same chef was going to prepare it and felt there was no problem with the first batch! We gave our orders and they finally came. My friend ordered the caesar salad but requested the chicken be swapped out for halloumi as she 's vegetarian so it was a shock then when he presented the caesar salad with a rasher of bacon on the top! We couldn 't believe that someone would be so malicious, especially the manager of the establishment. When the bill arrived we were very surprised to see that the manager had not taken off the second order and instead gave us 50% off the inedible first round of starters. When I questioned him about this he was dismissive and stated we were lucky to get anything off. I politely explained that when we had asked for the replacement dishes, he agreed it was instead of, however he claimed that he had taken the service charge off and that should be enough because at no point did he offer another dish instead of. It is a shame that your manager believes that because I am a woman, I do not know my rights. It is a bigger shame that he felt the need to belittle me with snide comments in front of other diners to prove his incorrect point. The law states that food and drink served in a restaurant must be of satisfactory quality and as described on the menu. Food should look reasonably presentable and taste good. If it does not, the restaurant is in breach of contract and diners are well within their rights to ask for it to be changed or refuse to pay for that dish. When I offered to pay the price of the amended bill £28 instead of £35) he told me I had to pay the full price even though I explained that had he have initially been honest and said he would only take half the cost off, we would not have continued dining there. He started to raise his voice and called me a thief for trying to pay, what by law, I was entitled to pay. So I told him if he didn 't want the money I would just walk out. He then changed his tune and changed the price on the card machine, shoved it towards me then barked that I was on camera and he would be contacting the police. I welcomed him to as I 'd have explained to them that as I had done nothing wrong, I felt harassed and bullied based on my gender and colour. I asked for my receipt, which he threw in my direction and then told me never to return as my kind wasn 't welcome there."

Menu completo - 12 opzioni

Tutti i prezzi sono stime su Menu.

Dessert

Frutti Di Mare

Insalate

Antipasti

Antipasto

Riso

Pasta

Maiale

Thiagojohn Thiagojohn

We just love this Mediterranean restaurant . The food, drinks and music was very good. The service was Made to measure. We will definitely come back again...

Indirizzo

Mostra Mappa

Recensioni

Buzby8
Buzby8

The terrible reviews about this place is very true. I wished I read them first before trying it because we would have saved ourselves a lot of time.So you have been warned.


Tarallo13
Tarallo13

Too expensive they was out of bread for the soup the food was COLD and the menu was different to when we booked online. No waiters to be seen... very very small portions not enough to fill an ANTS belly up. PLEASE AVOID NOT WORTH TIME OR MONEY!!!!


ELLA19699
ELLA19699

Fantastic knowledgeable service. Super fresh delicious prawns. The mushroom risotto was fabulous. The shallops were perfectly cooked. Staff were also very friendly and attractive. We will definitely come back soon . Aqua is always my best restaurant. Visualizza piatti


Rachael
Rachael

The best restaurant in blackheath. I have just had an amazing meal, pork belly tempura to start and the most amazing braised rib of beef for the main which was one of the best meals I’ve ever had. Really good value too. Good friendly service also from Abdul, Alexandra and Riges.


Venture784986
Venture784986

I visited this restauraunt with my family today. We were greeted with waitress who was forceful and pulling faces at us. Her colleague was polite and couldn't do enough for us. At the end of our meal, I asked waiter if he would mind taking a family photo. He refused as he said he was too busy. I paid over over £170.00 for 6 of us, for tidy portions of food. Would I come back? No chance. In my opinion, overpriced and overrated.


GreenwichAV
GreenwichAV

We went for my father-in-law 's birthday and we left embarrassed for having suggested this place. Really unpleasant experience... seafood salad made only of chewy squid with tons of mayonnaise... bland, tasteless vegetables with the main course. Only nice thing were the Yorkshire puddings. Served the wrong items more than once (main course and desert), but that 's no surprise if the chef waiter doesn 't bother writing down the orders. Visualizza piatti


fitzdeboss
fitzdeboss

A party of four ended up here by default. Headed by Nicholas, the staff were attentive, polite and reactive to requests and banter. Background music had excellent variety, covering many tastes and was loud enough to hear, soft enough to talk over. The bill was more than expected but we knew why when we got into the open air. And the food...... all plates were empty and despite some reviews, all bellies were full. The Seafood Tagliatelle was a fish in every mouthful and one of the best I have ever tasted. Would we go back.....absolutely but only if the team inside are not changed! A venue that provided ambience, music, Greta food and wine and brilliant service, what more could you ask for.......


cktareview
cktareview

Myself and a group of friends booked a meal at Aqua last Saturday evening, but the service was appalling and the manager had a contemptible attitude. When we arrived we were seated promptly but it took a while to get drinks ordered. We eventually gave our food order, and waited over 30 minutes for the starters, which were cold and average at best. We then waited a further 90 minutes ! for our mains which never arrived, despite reassurances from the waiter that the food was on its way. We eventually spoke to the manager who said “I have an important table of 30 upstairs” and walked away. We obviously decided to leave and were even charged for all food/drink, not even a gesture of goodwill was...


1Liz9
1Liz9

I ordered the trio of dips that I 've had at both Blackheath and Bromley whilst my friend ordered a salad. My bread was chewy and tough in places, akin to stale bread that had been reheated, and her salad had an odd curry taste to it. She asked for balsamic vinegar in the hope it would mask the taste but the salad was still inedible. After over 30 minutes, a waiter finally asked us if everything was ok as we had hardly touched our starters and we explained the food was not nice. The manager attended shortly after so we detailed exactly what was wrong with our dishes and offered him to taste for himself. He took our plates and said he would check with the chef but returned 5 minutes later say... Visualizza piatti

Categorie

  • Kebab Assapora i nostri deliziosi kebab, sapientemente grigliati e pieni di gusto. Scegli tra una varietà di carni e spezie vibranti, serviti con contorni freschi. Perfetti per un pasto soddisfacente e saporito.
  • Pizza Immergiti nelle nostre pizze perfettamente cotte, realizzate con impasto fatto a mano, salsa di pomodoro ricca e una miscela di formaggi gourmet. Ogni fetta esplode con condimenti freschi, garantendo un boccone delizioso ogni volta. Visualizza piatti
  • Seafood Immergiti nelle catture più fresche del mare con la nostra selezione di frutti di mare, che offre piatti squisiti preparati con pesce e crostacei di alta qualità. Assapora i sapori dell'oceano in ogni boccone!
  • European Deliziati in un viaggio culinario attraverso l'Europa con il nostro menù sapientemente realizzato, che presenta piatti autentici dalla Francia, Italia, Spagna e oltre, utilizzando gli ingredienti più freschi per portare in vita i sapori tradizionali.

Servizi

  • Wifi
  • Kids
  • Piatti
  • Barbecue
  • Menu
  • Late Night

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