Telefono: +441953455202,+442073948800
Indirizzo: London Road, NR17 1AY, Breckland, United Kingdom
Città: Breckland
Piatti: 6
Recensioni: 134
"We had visited The Coffee Lounge Bistro for tea cake in the afternoon before but on Sunday 19th June we has booked a table for an evening meal. We were a family party of 6 adults we deliberately booked our table for 6pm as 2 of our party were family members visiting from Australia who had a time constraint on returning to their lodgings for the night. Two of our party arrived early were seated by a very pleasant, friendly, helpful waitress who organised water for the table their first drinks. The remaining members of our party arrived just before 6pm a different waitress arrived to take their drinks orders service our table.We made our selections from the menu noting that the menu stated that all their food is cooked fresh to order our enquiry whether the Crispy Sage Chicken on a bed of chilli lemon crushed potatoes could be served without the chilli was met with a big sigh I 'll have to go ask, the answer was yes, but that kind of set the tone for the evening with every question on the food etc being met with a big sigh I 'll have to go ask!!!Unfortunately we then waited well over an hour from ordering for our food to arrive, which we would say was well presented very tasty.When the plates were eventually cleared from our mains we ordered more drinks also asked for another bottle of water for the table which was met with more sighs '... so you want another bottle of water as well as the drinks..... um yes please that is what we 've just asked for!!When it came to dessert 2 of our party asked if the Sticky Toffee Pudding could be served with a scoop of the Salted Caramel Ice Cream rather than the plain vanilla again this was met with big sighs I 'll have to go ask the answer was yes but at an extra charge of £1 per scoop as the salted caramel is one of our luxury ice creams which although we agreed to it we felt was on the expensive side putting the price of that dessert up to well over £6 who knew that replacing 1 scoop of Vanilla Ice Cream with 1 scoop of Salted Caramel Ice Cream incurred such an expense because that 's a luxury ice cream!! Another of our party wanted to order the 3 scoop luxury ice cream dessert but as one of the scoops was a Lemon Ice Cream she hates lemon she asked if that could be swapped for a scoop of the raspberry sorbet again this was met with more sighing I 'll have to go ask it was made to feel it was such an inconvenience she just said don 't worry about it just give me an extra scoop of 1 of the other flavours instead which was met with well do you want 2 scoops of Salted Caramel 1 Mint Choc Chip or 2 Mint Choc Chip 1 Salted Caramel !!Unfortunately again we waited so long for the desserts to actually arrive the member of our party who had ordered a coffee rather than a dessert had finished her coffee long before our desserts even put in an appearance. Bearing in mind we sat down just before 6pm it was nearly 9pm before our desserts arrived!!It was such a shame as the food was really good quality full of flavour, if a bit oo the expensive side, but the service really let it down. Our waitress didn 't smile once during the whole evening, there was no interaction with us as customers at all it was purely about taking the orders every question re the food was met with heavy sighs I 'll have to go ask . As 2 of our party work in Customer Service training 1 has worked in waitressing for many years the poor service was picked up on immediately commented on by the whole of our party, not a great impression of English restaurant hospitality for the members of our party visiting from Australia!! Yes it was Father 's Day and no doubt the kitchen were handling orders from the Carvery, The Bistro the Bar but then make sure you 've got enough staff in to cope or at the very least if there is going to be a long delay serving the food ordered let your customers know have staff on that actually want to give service to your customers without all the heavy sighing making your customers feel they 're being an inconvenience for asking questions or asking for something to be left off or changed on a dish if everything is cooked fresh to order as stated on the menu it shouldn 't be a huge problem!! I don 't think we will be rushing back for an evening meal there!!"
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