Telefono: (+44)1914884905
Indirizzo: 31 Front Street, NE16 4DN, Gateshead, United Kingdom
Città: Gateshead
Piatti: 3
Recensioni: 809
Sito Web: http://deanostrattoria.com/whickham/
"Last Saturday, my sister was set the task of organising a family dinner for 13 on very short notice to welcome our family members from South Africa. No small task. We settled on this place due to location and reputation. My family were seated and I was late (as usual) but our lovey server Ian was super fast getting me sat down so we could take advantage of the special that night. Now, for a restaurant to do a special on a Saturday is pretty rare and to honour it when it could have easily been refused was the first step in the right direction for me. Ian was on the drinks in a second and went above and beyond to find a non alcohol beverage that wasn't a soft drink for my husband. He even asked advice from my self and my son (who works for Fenwick food and beverage) to find out all he could between low alcohol and no alcohol, which showed he is very passionate about his roll. Orders were taken swiftly (not everyone ordered from the special menu but it was incredibly well priced at less than £8 for 2 courses) and our food was delivered in good time, drinks were offered by a young man helping our table and he was super efficient and patient with us. Our food was lovely. Hot, fresh and tasty. No complaints at all. We had a slight mix up with a steak dish, Ian was completely transparent about the issue and had it rectified in record time. We were kept topped up and checked on regularly but not intrusive in the slightest. The restaurant is traditional, friendly and comfortable. As a group of 13, we were perfectly comfortable. The cost was at a few hundred pounds and we were more than happy with that. This was not my first visit. I have been with my sister and father for lunch a few times in quieter afternoons. We would never have known it was Saturday night at the busiest time, we were not rushed and felt very welcome. Ians service could not be falted. If I owned a restaurant, I would be happy to have him in a role as an instructor and mentor to team members. Thank you for a lovely night, we will definitely be using you again for family dinner!"
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