Telefono: +34675795458,+34952890231
Indirizzo: España, Spain, 29692, Manilva
Città: Manilva
Menu Piatti: 35
Recensioni: 2980
"My wife and I visited during a quite lunch time, with two customers downstairs, we went up a level to the balcony area with a very pleasant sea view. Waited around 10 minutes when a waiter arrived, we requested a menu which was met with a blank expression....he left. He returned 5 minutes later, we asked again for a menu, this time he pointed to a sheet nearby with a QR code. Now, we'd seen this, but my phone battery was gone and my wife didn't have a QR scanner on her phone, the reason we'd requested a menu. So, we downloaded a scanner app on my wife's phone and both began to peruse the menu. During this our increasingly agitated waiter appeared again. We ordered two beers while going through the menu on my wife's phone, he sighed, shrugged and left. After about another 10 minutes he appeared with the beers. There were only two other customers on the upper level and we were struggling to understand the service or lack of it. While having our beers, he came back and informed us if we were only having a drink we would have to move down and outside to the yard downstairs (picture attached) He continued to give us a lecture about how busy the place is (still, only two other customers) which is when we realised this wasn't going to be the place for us. We're an easy going couple and loved everything about La Dequesa, but suitably chastised after our lecture, we finished our drinks in the yard, left shaking our heads, completely bemused at the whole experience. I've been in Retail Sales for over 40 years, so I understand the pressures of dealing with the public and the challenges of Customer Service. I can only presume the guy in question was having a bad day and we just happened to get the brunt of his frustrations. In the interests of balance, the menu did look interesting, the two beers were chilled perfectly and the balcony view is fab. I'll definitely re-visit La Dequesa but will skip past Delfines onto the better experience restaurants just up the road ......"
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