Telefono: +442920454234
Indirizzo: 6 Mackintosh Pl, CF24 4RQ, Cardiff, United Kingdom
Città: Cardiff
Piatti: 5
Recensioni: 4187
Sito Web: https://www.frankiesitalianonline.com
"Please do not eat at this restaurant. We only selected it because of the ratings and wanted a good Italian. My payment was not going through, it said the restaurant was unresponsive. So I called the restaurant to ask what to do. He asked me to order over the phone and pay cash. So I did this and went to pick it up. About ten minutes later, I got an email saying the restaurant had accepted my online order and had now taken my payment of 40 pounds out of my bank. I called the restaurant to ask his advice and he was so rude. He told me to pay cash and that my payment had not gone through and he wouldn’t get that money off Just Eat. At this point I was confused and seeked online help from the just eat robot online. They checked my order and confirmed I had paid for it. They told me to go to the restaurant and show the conversation between me and just eat to the owner and collect my food. I went to the restaurant and the guy was so rude. He refused to give me my food unless I paid cash. I tried to show him my bank statement and also the just eat help thread and he refused. I then got onto the help robot again whilst in the restaurant. They said the man needed to call them on the direct number so they could confirm to him it’s gone through. He also refused to do this. He started raising his voice at this point as to how much pressure he was under after Christmas and he had no one else helping him etc. At this point I was more than annoyed. I said he was out of order for putting all that on me ? Why is that my problem? I’ve paid 40 pounds, I’ve done everything he’s asked me to do ..... originally it was a delivery order and he told me to come collect it instead. And yet he was behaving like this. He then asked me to leave. I did. I left with no food, 1.5 hours of my life gone .... and no refund from him or just eat. Please rest assured I’ll be taking this further."
Menu - 5 opzioni
Tutti i prezzi sono stime.
Calzone
Calzone ripieno con mozzarella filante, pomodoro e salumi assortiti al forno.
Lasagne
Lasagna: Gustoso piatto di pasta a strati con carne, pomodoro, ricotta e mozzarella, gratinato al forno.
Torta Di Formaggio
Pasta ai formaggi cremoso con un leggero sapore dolce, servito come dessert.
688neilf
We ordered food and waited for two hours, but nothing arrived! We called four times to follow up, but the attitude was rude. We won't be coming back again.
Indirizzo
Recensioni
Tourist625816
Ordered food this evening arrived cold and burnt contacted the restaurant directly they were extremely rude and told me there was nothing they could do about it AVOID AVOID AVOID
274luigib
I've been going here for about 10 years now and their pizza has stayed continuously amazing. It's authentic and fresh perfect for any occasion. It's all you could want in a pizza shop!
238blainem
You wont find a more authentic Italian restaurant in all of UK. Gino the owner from Naples, is a masterclass of talent. I used to frequent this place daily during my student days 2008 to 2012.
457chiaraw
The meal deal for 2 was amazing, including 2 pizzas of choice, garlic bread and 2 drinks, all for £21.99. Not just a great price but great food too, freshly made with care. We’ll definitely come back here soon, thank you!
Kieran
The chef and staff were welcoming and friendly as soon as I walked in. The conversation was enjoyable, and the spicy calzone was delicious. I will definitely return when I am in town. The restaurant is located in the lively Albany Road area, and the chili peppers in the dish had a nice kick to them.
abbiec540
Our food came delivered wrong, when rung and told that sorry wasn’t good enough. The woman on the phone was so rude saying well what do you want me to do about it? Making us feel like we were the problem. She then ended up putting the phone down on us explaining they are just so busy. Do not order from here if your orders wrong, the customer service is dreadful!!!!!
Jess
I randomly ordered this on Uber one day and have since ordered more than 20 times. The bruschetta is absolutely delicious. If I were on death row, this would definitely be my last meal. The delivery always takes a long time, but I can only imagine they are very busy with orders. The food still arrives hot and is worth the wait. I would definitely give it a 10 out of 10 rating and will continue to order from them until I die.
Elliefoodiexo
I visited Frankie’s in January as I had been told by a friend that it was a great place to order from. Well, from the moment I stepped in through the door it was already like they couldn’t be bothered and practically rolled their eyes at me when I started to order. It was like I had interrupted them from whatever was going on on their phone. I waited around half an hour for the food and when I got home, half of my order was either wrong or missing and the meat was significantly undercooked. The pasta was hard and our Rustica pizza had cherry tomatoes still on it even though I specifically asked for these to not be on there due to severe allergies; resulting in the pizza going in the bin. I w...
lucyeY5052KF
Please do not eat at this restaurant. We only selected it because of the ratings and wanted a good Italian. My payment was not going through, it said the restaurant was unresponsive. So I called the restaurant to ask what to do. He asked me to order over the phone and pay cash. So I did this and went to pick it up. About ten minutes later, I got an email saying the restaurant had accepted my online order and had now taken my payment of 40 pounds out of my bank. I called the restaurant to ask his advice and he was so rude. He told me to pay cash and that my payment had not gone through and he wouldn’t get that money off Just Eat. At this point I was confused and seeked online help from the ju...
Categorie
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Pizza Immergiti nelle nostre pizze perfettamente cotte, realizzate con impasto fatto a mano, salsa di pomodoro ricca e una miscela di formaggi gourmet. Ogni fetta esplode con condimenti freschi, garantendo un boccone delizioso ogni volta.
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Pasta Delizia nella nostra selezione di piatti di pasta classici e contemporanei, ognuno preparato con ingredienti freschi e di qualità e salse saporite che catturano l'essenza della cucina italiana in ogni boccone.
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Cheese Una selezione curata di formaggi artigianali da tutto il mondo, con sapori e consistenze diverse che deliziano il palato. Perfetti da condividere o gustare singolarmente con gli accompagnamenti ideali.
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Italian Gusta i sapori ricchi e diversi dell'Italia con il nostro menu, che offre pasta classica, risotti saporiti e piatti tradizionali di carne e pesce, tutti realizzati con ingredienti autentici e passione. Buon appetito!
Servizi
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Takeout
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Seating
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Delivery
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Cash Only
