Gourmet 4 Ruislip - Piatti

The food was delicious, but service poor and long. Looks like more take away place not dine in.

first after a long wait we got a wrong meal and with a hair in the pommes. then the second meal received uncooked chicken, terrible. all net parts were delivered 5 minutes in succession and the. to finish it, the bill was wrong, overloaded. please do not visit this restaurant

Moreover, I found the drinks to be overpriced. It seemed that the restaurant was under-staffed, as the staff appeared stressed and overwhelmed both at the bar, upstairs, and in the kitchen. While the concept of a food bar is appealing, it doesn't work well with such minimal staffing. To improve service, they really need to hire more staff to manage the extensive menu. Visualizza piatti

The nearly empty restaurant during peak hours should have been a red flag. I found myself having to ask for service multiple times. To make matters worse, half of the menu items were unavailable, along with many drinks. The food presentation was lacking, and the taste was overshadowed by the inexperienced junior waitstaff, who seemed untrained in providing attentive customer care.

The restaurant was nearly empty during peak hours, which was a warning sign. I had to repeatedly ask for assistance while waiting. Half of the menu items weren't available, and many of the drinks were also out of stock. The presentation of the food was lacking, and the flavors reflected the inexperience of the young waitstaff, who seemed untrained in providing attentive service to customers.

I had a disappointing experience at this restaurant. After a long wait, we were served the wrong meal, and there was a hair in the fries. The second meal we received had undercooked chicken, which was unacceptable. To make matters worse, all the main courses arrived five minutes apart from each other. Finally, the bill was incorrect, and we were overcharged. I strongly advise against visiting this restaurant. Visualizza piatti

Service was shocking. Coffee was cold and sent back. Orders were mixed up and sent back. Would be a nightmare for allergy sufferers. Told we couldn’t have anything from the bar as the bartender hadn’t arrived. Later when chef came to serve our drinks, multiple wines were not available. No one checked to see if our meals were eventually ok. We were not offered further drinks when glasses were empty. Table was not cleared when we had finished eating and we were not offered dessert or teas coffees. All the while the manager and waitress stood chatting across the pass to the kitchen staff. The place was empty and I now understand why. Will never return as food barely passable and staff not inter...

The service was terrible. My coffee was cold and had to be sent back. They mixed up our orders and they had to be returned as well. It would be a nightmare for anyone with food allergies. I mentioned that we had no cash when the bartender hadn't arrived yet. Later, when the cook came over to serve our drinks, several items were unavailable. No one checked to see if our meals were satisfactory. We weren't offered more drinks when our glasses were empty. Our table wasn't cleared after we finished eating, and we weren't offered dessert or coffee. Meanwhile, the manager and waitress just stood by the kitchen pass. The restaurant was empty, and now I understand why. I won't be coming back; the fo...

My overall experience at the restaurant was quite disappointing. The mobile app was not user-friendly and lacked descriptions for the menu items, which made it challenging to make a choice. I ended up having to ask a waiter for physical menus. The service was also very slow; we ordered four drinks, but only two of them arrived. We had to approach the bar to inquire about the missing drinks, and only then were the others prepared. Additionally, I was informed that Coca-Cola was out of stock, so I had to choose a different beverage. This information should definitely be included in the app. The drinks were also overpriced. It seemed like the restaurant was understaffed, as the employees appear... Visualizza piatti