Telefono: +441763248734
Indirizzo: 2 Baldock Street, SG8 5AY, North Hertfordshire, United Kingdom
Città: North Hertfordshire
Menu Piatti: 5
Recensioni: 6494
Sito Web: https://www.chickenandgrillpubs.co.uk/jolly-postie/
"Very disappointing experience at the Jolly Postie in Royston. Booked a table on a Monday night for the Half price pizza offer that we verified was available before we booked , but on arrival was told they had no dough so pizzas weren 't available. A bit of a schoolboy error on a night when Pizzas are supposedly on special offer, but these things happen. We therefore ordered from the normal menu at full price , but when we left we noticed other tables including a family we know with a booking more than an hour after us DID have pizza! Why claim you have no dough and then serve others pizza....? I can only assume some kind of cynical attempt to increase profits by advertising offers that are then denied to customers..? I referred the matter to head office, and they advised the diners who got pizza after us had somehow pre ordered it . Strange.... we weren 't offered the opportunity to pre order, or contacted pre arrival to reserve pizza...? I have been offered a voucher off my next visit, but this is not acceptable, the value offered is too low, My not unreasonable expectation is a 50% refund of what I paid to mirror the offer we were wrongfully denied. You claim in your response you are sorry and learning lessons , yet your formal response to me was clearly a cut and paste job that even quoted my experience at the wrong pub...What a mess... Why not just accept you were wrong and do what I have not unreasonably suggested? I have lived in Royston over 20 years and eaten here many times and won 't again. I estimate we purchased more than 50 pizzas from you, as we 'll as eating in 5 or 6 times in the last year alone, yet you seem happy to throw away that business? Frankly I 'll be happy to use Dominos a couple of doors down for pizza. Furthermore, most restaurants prepare dough fresh daily, so why didn 't you obtain prepare some more after a busy weekend remember we 're debating about Monday night... ? You are in a competitive sector with Wetherspoons also a few doors away, as well as several other close by, mid range competitor options including The Banyers , and Old Bull Hotel , both of whom do what they say on the tin in my experience, unlike the Jolly Postie. I therefore suggest those reading this simply go elsewhere."
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