Telefono: +441609778008
Indirizzo: 11 Garth Way Arcade, DL7 8NS, Hambleton, United Kingdom
Città: Hambleton
Menu Piatti: 7
Recensioni: 653
"I should start by saying that I have been a regular Kwong Tung for at least 20+ years and until today I have never had any cause for complaint. Normally I collect my order, but today (for once) thought I would try delivery. The lady who answered the phone had a great deal of difficulty locating my address despite the fact that it is a local village and I had given her the postcode. She Kept breaking off my order to talk to other customers in the shop. When she finally came back to me, the bill was significantly more than I expected. I suspect that an extra delivery charge beyond the stated £1.50 had been added because she was unsure sure of my location. Despite this I decided to proceed. I was then told that she could give me no idea of when I could expect delivery. When I suggested 1 hour or 2? I was told no idea. At this point exasperation and irritation was beginning to set in, so I said would it be easier if I collected this? Her reply was “You could have told me that in the first place” She then disappeared again, at which point I had had enough and hung up. I can appreciate that Friday nights are busy, but this was not at all customer friendly, not to say **** rude. I can put up with a lot, but not a bad attitude and manners. Given that there are 2 other excellent Chinese Takeaways in town I would suggest that they remember that they are dealing with (and trying to keep) their customers If they find delivery so difficult and a hassle, then don’t do it. Sorry to say that it will be a long time before I go back to Kwong Tung."
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