Telefono: +441529488858
Indirizzo: A17 Newark Road, NG34 8EU, North Kesteven, United Kingdom
Città: North Kesteven
Piatti: 8
Recensioni: 509
Sito Web: http://www.laroyaletandoori.co.uk
"I really like the food and it would unquestionably be my first choice for Indian even though it's also one of the more pricey in the local area if it weren't for the unapologetically slow service. I ordered quite a bit ahead of time a few months ago but, when I went to pick up the food at the agreed time, I still had to wait well over 20 minutes so can only assume that they forgot about my order and didn't start cooking until I got there. They shrugged it off and said they were busy. I decided to give them another chance on Saturday, ordering before 6pm so I hadn't anticipated it getting mad for orders yet. However, they were already really busy and it was hard to get through but they called back (fairly promptly , took my order and after taking my money, informed me that the food would be with me in around 2 hours. I commented at the time that they should have said this first as I would have ordered something from elsewhere (I'm guessing this is why they didn't! . The food arrived 2hrs 50 later (with no apology about the delay or any kind of recompense good will gesture and whilst it tasted as good as previous experiences, I was a bit disappointed to find that my husband didn't have any extra coriander he'd requested and that I'd been charged extra for masala sauce. (I don't like the veg sauce that comes with biriani so asked if it could be swapped out, the person who took my order checked and said yes so I'd not anticipated being charged. If I'd known it would be treated as an extra instead of a swap, I'd have kept the veg sauce for my husband to eat the next day since that had effectively been paid for too . I'm pleased that a local business is doing so well BUT please get better at time management so the food is ready when you say it will be and if it is going to take longer than an hour, you really ought to say that straight away and definitely before backing someone in to a corner once taking their money. It's unlikely we will use them again because I just don't think they care that much about the customers once they've had the money."
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