Telefono: +441782911800,+441782971212,+441782922618
Indirizzo: 53 Stafford Street, Stoke-on-Trent, United Kingdom, ST1 1SA
Città: Stoke-on-Trent
Piatti: 15
Recensioni: 26335
Sito Web: http://littledessertshop.co.uk/stores/stoke-hanley/
"WOW!!! Were do I start... Honestly, this place use to be the best dessert place around. Amazing staff. Oh how the mighty has fallen. Went in today to treat my mate and we walk through the door and how the atmosphere has changed so much in such a small amount of time. Walked to the front and we were greeted with There is a 20 minute wait on all food. We responded with that 's fine we can wait. Or you could come back closer to. What company tries to turn customers away at the door. Also, No music, TV 's switched off. We still gave it a chance. Nobody took us to a table so we sat at the chairs at the front. While there was 2 clean tables that we could have used but no. 15 Minutes later, we were then seated. We were then handed our menus. After 10 minutes the table who came in after us and got seated straight away had there order taken before us and we were then sat for another 5 minutes until my friends had to go up and had to ask to have our order taken. She got the response of oh has he not taken your order yet. I will send someone else over to take your order. Someone came to take our order and we asked what was the difference between 2 items that would easily have been mistaken as the menu is very vague on the 2. We asked the waiter and he responded with I have no idea. This is my first shift. We completely understood as we have all been new so he went to go and check with his supervisor on shift. She was beyond RUDE!!! From the kitchen all we heard ONE IS A CAKE AND ONE IS A CHEESECAKE. HOW HARD IS IT. Which was clearly aimed at us. We felt sorry for this new member of staff. We ordered anyway regardless off this. We ordered a I lava you and the Rocher surprise 15 Minutes later still no food or cutlery. So we pulled a member of a staff to the side and how long it was going to take. He came back and said that your order is being made now. Not 2 minutes later he came back and said that we do not have any of your items. We got 2 menus given to us. However, I know that when we walked in there was 2 Rocher surprise and 1 i lava you as i saw them in the counter so how has them all gone when there was only 5 tables including us which 3 already had food when we arrived. We then went to the front where there was a guy stood talking to the supervisor on shift in a gray jumper and tracksuit bottoms and trainers. If this is a member of staff why is he stood at the front where food is being made. Terrible. We asked if we could speak to how was in charge and she was like yes. I responded with so is that you and I got YES! . I asked that why after 45 minutes are we only just been told that there is none of what we ordered. Our response was Well I did tell him what we had and did not have but he is a trainee WOW blaming the new person how low. Own up to it or at least apologize don 't blame anyone else great leadership. 45 minutes its appalling really I responded. I walked out after that I do not appreciate being talked down to by anyone and this is disrespectful. Get your act together and hire staff like staff you had a year ago as that was the best as you felt welcomed. Now this. If you want this company to be successful take a look at the staff."
Menu - 15 opzioni
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Torta Di Formaggio
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Beckywhiston
Good food good company an amazing time, absolutely loved it here, 100% recommended. The staff where amazing
Indirizzo
Recensioni
65jakm
We were seated and greeted lovely and the food was good quality as well. Very clean place and especially love the lights
andy789x
We visited sweet Hanley on a Tuesday and the cookie doughs were amazing. Espicially with there 2 for 1 offer. Will definitely be returning to try other desserts on the menu!
joncU9441EW
Me and my family went to sweet last week, plenty of choice for the children and we were able to customise our dessert to how we liked. Lovely lights in the shop and staff were very friendly. We will be returning very soon. Thankyou x
salamanda1000
Presentation was lovely. Coffee delicious. Vegan/gluten free chocolate coconut torte was rich and very yummy. Service was smooth and very friendly. Variety is brilliant. Must bring our 11 year old daughter here! She’ll love it. Thanks to the lovely staff.
clairew587
I just wanted to say a massive THANK YOU! To the guys that welcomed us for my daughters birthday today (Saturday 14th sept). Absolutely wonderful experience from start to finish nothing was too much trouble. Super service with massive smiles! Food was amazing also! 10/10 Thank you
Alisha
Visited last night dispite the bad experience last time and was even worse this time. Music was too loud we couldn't here each other talk. Two girls chatting loud enough for us to here how she had quit and talking about someone she didn't like there. Long wait on food and very disappointing overall
jordp222
Totally disappointed. We ordered food and a drink and then waited just like normal. My dessert (waffle) came out first, then the drink afterwards which is just unheard off really, and then 5 minutes of me waiting to eat my dessert as I was waiting for my friends to arrive, they only just decide to tell us that they don’t have any of the desert that my friend had ordered. So my friend was then expected to know what was on the menu to choose a different dessert, so we asked for another menu and then the waitress was standing there, huffing as if she was fed up of waiting. Then my friend had waited another 15 minutes for this dessert to arrive meaning my food had come out a good 20 minutes befo...
LoraBratton
We were out as a family and after a nice lunch my son wanted to get some cookie dough to take home. We ordered take out and it was served relatively quickly. Staff were friendly and welcoming. My gripe is with the food itself...my son 's cookie dough seemed okay (he said he liked it anyway) but the cake slices my partner and I had were below par. I ordered a slice of carrot cake and my partner had a slice of some sort of chocolate cake. The guy who served us asked if we wanted ice cream or cream with the slices but we said we were taking them home so we didn 't wish to have either. He mentioned nothing about any strawberries/syrup being served with it, otherwise this would 've been declined...
Meg1894
WOW!!! Were do I start... Honestly, this place use to be the best dessert place around. Amazing staff. Oh how the mighty has fallen. Went in today to treat my mate and we walk through the door and how the atmosphere has changed so much in such a small amount of time. Walked to the front and we were greeted with There is a 20 minute wait on all food. We responded with that 's fine we can wait. Or you could come back closer to. What company tries to turn customers away at the door. Also, No music, TV 's switched off. We still gave it a chance. Nobody took us to a table so we sat at the chairs at the front. While there was 2 clean tables that we could have used but no. 15 Minutes later, we were...
Categorie
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Cafés Affascinanti caffetterie che offrono una varietà di caffè e tè appena preparati, insieme a spuntini leggeri, prodotti da forno e dessert. Perfette per un risveglio mattutino o una pausa pomeridiana in un'atmosfera accogliente.
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Pizza Immergiti nelle nostre pizze perfettamente cotte, realizzate con impasto fatto a mano, salsa di pomodoro ricca e una miscela di formaggi gourmet. Ogni fetta esplode con condimenti freschi, garantendo un boccone delizioso ogni volta.
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British Tradizionale e sostanzioso, il menu britannico offre classici di conforto come fish and chips, succulenti arrosti e torte salate. Riscopri i gusti familiari, amorevolmente realizzati con ricette senza tempo e ingredienti freschi e locali.
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Italian Gusta i sapori ricchi e diversi dell'Italia con il nostro menu, che offre pasta classica, risotti saporiti e piatti tradizionali di carne e pesce, tutti realizzati con ingredienti autentici e passione. Buon appetito!
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Takeout
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Delivery
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