Monterey Jack's - Piatti

43 Vicar St, Falkirk FK1 1LL, UK, FK1 1JQ, United Kingdom

🛍 Sushi, Brunch, Asiatic, Desserts

3.7 💬 2433 Recensioni

Telefono: +448458698754

Indirizzo: 43 Vicar St, Falkirk FK1 1LL, UK, FK1 1JQ, United Kingdom

Città: Falkirk

Menu Piatti: 13

Recensioni: 2433

Sito Web: https://monterey-jacks.com

"Saturday Night prebooked online and paid deposit per person. place was empty only another 3 tables taken, not the most welcoming place initially from the staff didn't look happy. We took our seats then told that we had to order via the APP then it changed to that it would be quicker if we ordered at the bar so that everything came out at the same time. Very strange as all other places you place your order with a waiter, so we ordered at the bar for drinks and mains and was surprised that we had to pay straight away as they are not allowed to have tabs open. Service was slow i could hear the just eat machine constantly beeping and see delivery drivers come and go. When the food did it was disappointing to see the portion sizes have changed and got a lot smaller, not really worth the price. Not once did a member of staff come over to check everything was okay or try to sell more drinks what you'd expect. They looked too busy cutting paper sheets for boxes that they building for takeaway orders, they had few tables at entrance where they had it all sitting on . We ordered deserts and these where extremely disappointing,we ordered 2 meringues nothing like the pictures or what had before was tiny and bottom too hard to eat. 1 cookie jar sundae it was not served in a jam jar as advertised, it was a small glass from the bar. When the deserts where brought to the table we still had all the mains plates sitting that we had to stack up and then ask one the members of staff for them to be taken away so had space to eat deserts not the service you expect. They also automatically add £1 to your bill so every time you order anything that's £1 for a charity i don't mind if you maybe ask first but should never be expected!. Overall the service and experience was the worst dinning experience received we felt that we where an inconvenience to the staff. If they continue to treat customers this way then this place will close, i think they mostly relay on online order which is a bad model for this sort of establishment. i would advise you pick somewhere else other than here and if you try comment on their social media page they will block you thankfully they are unable to do that on here. I have also emailed my concerns before leaving this review but nobody has taken the time to respond in over a month now."

Menu completo - 13 opzioni

Tutti i prezzi sono stime su Menu.

Dessert

Cibo Americano

Insalate

Portate Principali

Contorni

Antipasti

Hamburger

Panini

Nibbles

Amandeep Amandeep

Meal type: Lunch Price per person: £10–20 Food: 2 Service: 3 Atmosphere: 5

Indirizzo

Mostra Mappa

Recensioni

Christine
Christine

Service: Dine-in Meal type: Dinner Price per person: £10–20 Food: 5/5 Service: 5/5 Atmosphere: 5/5


Angela
Angela

Very nice burger. Was quiet and service was really good. Would definitely recommend. Service: Dine in Meal type: Lunch Price per person: £50–60 Food: 5 Service: 5 Atmosphere: 5 Recommended dishes: Beef Burger


James
James

Awful place burnt and cold food bad service the place was freezing cold complaints absolutely ignored will never go back. Service: Dine in Meal type: Dinner Price per person: £40–50 Food: 1 Service: 1 Atmosphere: 1 Visualizza piatti


Martin
Martin

Great place to eat. Young female server was friendly, attentive and polite. Burger were really tasty, we will be back! Service: Dine in Meal type: Lunch Price per person: £10–20 Food: 5 Service: 5 Atmosphere: 5 Recommended dishes: Beef Burger


Lorraine
Lorraine

Restraunt was extremely cold. Service needs to improve dramatically, staff had to be asked to come to check if the food etc was OK by the manager. Food, nothing to rave about, burger King is the same standard. Meal type: Dinner Price per person: £20–30 Food: 1 Service: 1 Atmosphere: 1


Kenny
Kenny

The service was incredibly slow for a place that was fairly empty. We didn't receive the fries we ordered, yet we were still charged for them. Additionally, we were overcharged for cheese—on the menu it was listed as £0.75, but our bill showed £1.50. The kids' pasta tasted like diluted tomato puree, and the kids' hot dog was quite small, especially with the larger bun. It was overcooked on one side and had a slight hint of spice. The adult burgers were rather bland and definitely didn't seem fresh, despite what was advertised. Overall, we dined in. Visualizza piatti


christina
christina

Disappointed was an understatement, was expecting an enjoyable meal especially for the price, place was empty so plenty seats to choose from (first red flag) was **** freezing too, wanted to keep my coat on! Took over half an hour to get what we ordered, looked nice when it arrived but the plate was freezing! as if it had just been brought in from outdoors! Burger bun was cold too, burger thankfully was hot, lettuce was still soaking with cold water which unfortunately left the plate wet and the bottom of the bun was soggy and wet, definitely won’t be back and wouldn’t recommend either, could have had a three course meal for the price we payed


Big
Big

Genuinely think the staff receive no training. Arrived at Falkirk and was greeted by a guy who looked shocked that they had a customer. We were told to pick our own table, which was easy given that nobody else was in. Then handed menus and told we could order using our phones! Rather than water service. Not wanting to order by phone we expected someone to come to our tablebut no. So after 15 minutes I approached the bar to order and was embarrassed to hear the girl in the red tea shirt with red hair ripping into staff. Then she asked the new guy to start cleaning with a mop and bucket. which he done with a passion but surely that’s something that should be done when there are no customers. E...


Stuart
Stuart

Saturday Night prebooked online and paid deposit per person. place was empty only another 3 tables taken, not the most welcoming place initially from the staff didn't look happy. We took our seats then told that we had to order via the APP then it changed to that it would be quicker if we ordered at the bar so that everything came out at the same time. Very strange as all other places you place your order with a waiter, so we ordered at the bar for drinks and mains and was surprised that we had to pay straight away as they are not allowed to have tabs open. Service was slow i could hear the just eat machine constantly beeping and see delivery drivers come and go. When the food did it was dis... Visualizza piatti

Categorie

  • Sushi Delizia il palato con la nostra deliziosa selezione di sushi, che include ingredienti freschi, rotoli sapientemente realizzati e nigiri tradizionali. Ogni boccone offre un'armoniosa fusione di sapori, promettendo un vero gusto del Giappone.
  • Brunch Una deliziosa miscela di piatti per colazione e pranzo con classici preferiti e tocchi creativi. Goditi opzioni salate come le uova benedict o opta per dolci come i pancake soffici e la frutta fresca. Visualizza piatti
  • Asiatic
  • Desserts Delizia nel nostra selezione di dessert indulgenti, da squisite creazioni di cioccolato a delicati dolci infusi di frutta, ciascuno creato per terminare il tuo pasto con una nota dolce e lasciare le tue papille gustative desiderare di più.

Servizi

  • Takeout
  • Delivery
  • Piatti
  • Late Night
  • Menu
  • Wheelchair Accessible

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Masala Rams

Masala Rams

1 Union Street, Falkirk, United Kingdom

Piatti • Indian • Seafood • European • Vegetarian


"Horrendous attitude from one of the owners/family helpers called Lee. I would like to highlight that Sonia provided a professional customer service experience in comparison to Lee. Placed the order at arrived at When I called at to find out...what was happening, Sonia offered to phone the driver to find out the situation for me, which was good. Whilst waiting on Sonia phoning me back, I received a call from Lee asking me to tell her what the problem was, I explained her colleague was dealing with it she then went on to explain how busy they are, which is understandable and I understand the challenges businesses have at the moment, owning my own. But there was no apology. In fact Lee (who at this point I did not know was the owner/family helper until Sonia told me) went on to tell me it was my fault I ordered from Just eat as they had their own orders to fill first?? Eh hello? It doesn't matter how I place my order, I chose your business to order my dinner from!. Anyway I explained to her that I didn't like her tone of voice and felt she was being really aggressive with me. She asked me if I wanted to cancel my order,I said we have been waiting two hours, so we may as well wait, however she was very forceful and kept saying no I will cancel, I will cancel and then decided to put the phone down on me. I couldn't believe how I had been treated as a customer! Then Sonia kindly phoned back to apologise and I asked whoever that was, should not be in a customer role and I was shocked to be spoken to in that way. She then went on to inform me Lee is the owner/family helper! Shocking. Sonia asked for my details and explained she would let the other owner know what had happened. hours later, I've not heard a peep from the restaurant. So I've made the decision to leave a review after explaining to them, this is what I would do. After waiting over and a half hours and using them for the first time, the food was below average. The pakoras and rice was nice, however the chicken korma was inedible, it was stringy and chewy, the lamb bhuna sauce was nice, the lamb was fatty and chewy. So all that wait for pakora and rice and sauce. We won't be back! Horrendous way to speak and treat customers!"