Newtown Thai Kitchen

family meal. disappointed with meal even though some of us had been before and enjoyed it the previous time. Beer was warm and food not very hot. several of us had a dodgy tummy the next day, Wont be going again.

They refused to give a refund after several items were missing off the order. Tried to contact them several times but the refused to answer the phone and FoodHub didn’t do anything about it either! Will not spending money here again!

As the title reads, poor quality and recieved raw chicken in the satay starter, they did replace with a fresh cooked starter once we complained but these took nearly an hour to arrive at which point the meal was ruined. Would have prefered a refund as we had finished the meal by the time the replacement starter arrived.

I called to order a takeaway and wanted gluten free vegan Thai Red curry (which I have had before). The lady on the phone checked with the chef and said they couldn't do it. I asked to speak to them as I was confused and she said they were too busy to speak to me. I asked to talk to anyone she was so very rude. Not a place I will be attempting to order from again!! Disgusting!

Almost impossible to phone. Always engaged. Last time a couple of months ago we went down to the takeaway and it was confirmed the phone was not charged!!! Tried again today and still the same. Ordered on line and food arrived. Very good albeit a bit cold so have had to heat up in microwave plus the Prawn Crackers that we ordered and paid for never came!!!! So food is nice, but it seems like a bit of work in progress!

If I could give minus stars I would! Got a takeaway…part of the order was missing, the rest was cold or inedible. The Pad Thai is not Pad Thai and it smells and tastes like vomit. The chilli chips were the only thing on the menu that I could find that was vegetarian…they were soggy, grey in colour and uncooked. This is not Thai food…my 8 year old could make more authentic, fresher, warmer and tastier food…and he wouldn’t forget a main dish!

Ordered a fried rice the rice tasted funny n smelly when tasted it was horrible n the rice looked watery like it had been there for ages. Called the place didn’t even ask for a refund all I was asked for another fried rice as I couldn’t even eat the one before and they offered 10% discount! For next order and hung up the phone shortly afterwards. Customer service was terrible was belittled and laughed at when I asked for refund or another fried rice and I felt terrible after that experience. Not a good way to treat people especially your customers.

First off, the place smells terrible, i don’t know why i didn’t run away directly after going in. The food didn’t taste anything Thai and most of it was plain out disgusting (the shrimps weren’t fresh and the egg fried rice tasted really bad). The service was terrible too: the « waiter » spilling soup and forcing one of my friends to switch from jasmine rice to egg fried rice because they were « making it already ». To be a bit positive, the udon noodles were alright and so was the Tom Yum but everything was overpriced so still not worth it. To make everything worse, they decided to change all the prices AFTER we had already finished eating (around 60% increase) and then proceeded to act lik...

Very poor no atmosphere prebooked table fo 4 but upon arrival the table wasn't set even though we were the only booking they had. Service was extremely poor every drink asked for not available giving excuse that it very quiet at the moment so no draft beers then only 3 bottles of Thai beers available. Felt as if the staff didn't want to be there the man complaining about staff shortage and having to do deliveries himself each time he came back into the restaurant he was complaining which made it even worse. Food expensive for what you got both red and green chicken Thai curry bulked out with cheap vegetables and poor quality. Would not recommend and will not be returning. This place is a tak...