Parisella's Ice Cream Parlour

United Kingdom, LL32 8DE, Conwy

🛍 Fish, Cakes, British, Waffles

4.6 💬 2632 Recensioni
Parisella's Ice Cream Parlour

Telefono: +441492592448,+441492592770

Indirizzo: United Kingdom, LL32 8DE, Conwy

Città: Conwy

Menu Piatti: 6

Recensioni: 2632

"After reading the reviews, we were excited to visit this restaurant but were ultimately let down by the customer service. My daughter ordered the smarties waffles, which looked amazing upon arrival, but the fresh cream was sour. We informed our server, who offered to replace the cream with an extra scoop of ice cream, which we declined as it would not have been eaten. However, the server did not take the waffle back to remove the cream or offer a replacement. We had to request a take-away box in order to remove as much cream as possible ourselves. While we understand that cream can go bad, the lack of effort to make it right was disappointing and reflected poor service."

Menu completo - 6 opzioni

Tutti i prezzi sono stime su Menu.

Dessert

Gelato*

Warrelic Warrelic

Just wanted light lunch. Opted for cheese and ham crepes. Very tasty. Lovely to have cheese which is strong enough to taste.

Indirizzo

Mostra Mappa

Recensioni

User
User

Although I am not usually a fan of ice cream, I must say that the pistachio, Eton mess, blue banana, and vanilla ice creams that my family and I had at the quay side today were absolutely delicious! I highly recommend this place.


LADun
LADun

We tried the new kiosk at Colwyn Bay/Rhos opened by Parisellas. Staff did try hard and were friendly. Ice cream was nice but compared to Looking Glass at Llandudno it didn’t compare with quality and price. We had hot food for lunch too, the burgers were awful, cheap quality and the chips were poor. Fish finger sandwich was just ok. Very disappointed.


User
User

We visited on Friday, frozen from our trip around the amazing Conwy castle, but my son and husband still managed some delicious ice creams! Unicorn flavour was a particular hit! They do coffees and crepes too, with great customer service. (Industrial size buckets of Nutella show you how much they use here! We may need to come back after Lent so I can try the Ferrero Rocher ice cream . Visualizza piatti


User
User

We’ve been dying to go to Parisella’s for a while now and I’m so glad we went today! We had a knockabocker and Peach Melba sundae and oh my! They were so good. The ice cream was amazing and added with the fruit and sauce they were just delicious. Definitely the best sundaes we’ve ever eaten. We can’t wait to return with our little one in a few months so he can try the delicious treats. Thank you x


fannyUk
fannyUk

I discovered this restaurant while searching for lunch options. While the lunch choices were simple, the highlight was the ice cream selection. We were impressed by the unique flavors offered, such as Mississippi Mud Pie and Cherry and Armagnac. All of the flavors were delicious, with Cherry and Armagnac becoming my husband's favorite. If you are a connoisseur of ice cream, make sure to visit this place!


Team
Team

I recently visited the ice cream parlor in Conwy and had a mixed experience. The staff were quite friendly, which was a definite plus. However, I was disappointed by the pistachio ice cream. While the ice cream appeared green, it had no nuts and tasted artificial, which was quite disappointing. Overall, due to the friendly staff but unsatisfactory pistachio ice cream, I would rate my experience with a 2-star review. Visualizza piatti


User
User

Came here for ice cream with my 4 children, and my partner on her birthday. Orders taken for all of us, ice creams appeared one by one, except my partner’s sundae, which never materialised. Reason for this being the boss of the place showed up while we were there, and all the staff buzzed around her and her table like flies round the proverbial, all other orders quickly forgotten. No apology given and they tried to charge me for the sundae which never arrived.


Sienna
Sienna

Such a shame the product is good but the staff probably the worst I have experienced in a long time, appreciate the staffing issues in the sector but having come back from a trip to Europe the contrast was unbelievable. I bought a large tub to go home and its not cheap, the freezer was not orderly so I was ridiculed as I chose the wrong flavour and the attitude of the young girl was just terrible I paid and she turned her back and didn’t even say thanks. Its a great company but staff are everything and this girl was poor!


HomGif
HomGif

After reading the reviews, we were excited to visit this restaurant but were ultimately let down by the customer service. My daughter ordered the smarties waffles, which looked amazing upon arrival, but the fresh cream was sour. We informed our server, who offered to replace the cream with an extra scoop of ice cream, which we declined as it would not have been eaten. However, the server did not take the waffle back to remove the cream or offer a replacement. We had to request a take-away box in order to remove as much cream as possible ourselves. While we understand that cream can go bad, the lack of effort to make it right was disappointing and reflected poor service. Visualizza piatti

Categorie

  • Fish Deliziatevi con i nostri prelibati piatti di pesce, realizzati con il pescato fresco del giorno. Dai preferiti alla griglia agli stufati saporiti, il nostro menu celebra la ricchezza dell'oceano con sapori che soddisfano ogni palato.
  • Cakes Una deliziosa selezione di torte con strati ricchi e umidi, realizzate con i migliori ingredienti. Soddisfa la tua voglia di dolci con la nostra varietà di sapori decadenti e creazioni splendidamente decorate. Visualizza piatti
  • British Tradizionale e sostanzioso, il menu britannico offre classici di conforto come fish and chips, succulenti arrosti e torte salate. Riscopri i gusti familiari, amorevolmente realizzati con ricette senza tempo e ingredienti freschi e locali.
  • Waffles Waffle dorati e soffici, cotti alla perfezione; ideali per voglie dolci o salate. Gustateli con frutta fresca, sciroppo o accompagnamenti a vostra scelta per una delizia deliziosa e soddisfacente in qualsiasi momento della giornata.

Servizi

  • Takeout
  • Seating
  • Piatti
  • Accepts Credit Cards
  • Menu

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"Whenever I get the inclination to write a review it’s usually because it’s so good and I want to shout about my experience to everyone… however this is not my usual 5* recommendation! As locals we have visited this cafe on a few occasions for breakfast or a coffee stop. It’s a great location, nice decor, dog friendly and delicious food. What’s not to like? Well, the staff, or more specifically the owner! She lacks any customer service skills, she smiles through gritted teeth, orders her staff around while she stands observing (or waiting for an argument . Each time we’ve visited she’s had an issue with something. Once she argued with me because I asked for my latte to be served in a cup rather than a tall glass. She proceeded to try and educate me on coffee making (I’m barista trained ! She reluctantly gave me it to me in a mug with a jug of extra milk which wouldn’t fit into the mug anyway! More recently we arrived, it was quiet, and chose to sit in the window (the largest table as we had our dog and didn’t want him to be in the way. She rushed over and demanded we sat at another table because she “couldn’t afford for us to take up a larger table”. We moved without an issue but she was very confrontational (as always and made the rest of our dining experience uncomfortable. So uncomfortable in fact that despite being ravenous we almost didn’t order. The cafe remained quiet throughout our time there, plenty of empty tables and yet she proceeded to use the larger window table to accommodate her staff, herself and a friend who popped in. How is that fair? So my advice to you as a fellow catering/ hospitality manager is… Learn from your Trip Advisor feedback, Book yourself on a free customer service course and lead by example and if you are worried about costs reduce the number of staff. 5 staff on duty in a cafe that seats approx 25 people at full capacity is not needed. Maybe the owner should put her feet up at home and let the lovely younger people do their thing. They all look so nervous around her and are almost too afraid to speak. I’m sure they’d do a far better job without her monitoring their every move. Even the Chef (her husband maybe? looks petrified of her!! Certain people are not cut out for customer facing roles and she is one of them! I’m pretty sure she doesn’t read any of these reviews as she’s been like this since my first visit 5 years ago!! What a shame. This place could be a thriving business and a welcoming village cafe but I’m sure her confrontational attitude and unwelcoming nature put people off from returning. Such a shame as the food and coffee are delightful"