Telefono: +441787313634
Indirizzo: 15-16 Market Hill, Sudbury CO10 2EA, United Kingdom, Babergh
Città: Babergh
Menu Piatti: 8
Recensioni: 2419
Sito Web: https://thelounges.co.uk/prado/
"Poor customer service. Family of four (two small children) in a queue behind another couple. Couple got seated at a four seater table despite three two seater tables being available in the immediate area. Got looked up and down at as if there was some sort of problem, oh, there 's four of you? Quick look over shoulder, oh, probably a 15 minute wait . I noticed a few seats in the lounge area and asked if we could sit there, which we could. A group of five was next in the queue behind us. They were immediately seated at a six seater table which highlighted another six seater table next to them. My partner asked to be seated at the free table and we was told we could. The lady was clearing the table and returned several times removing all the plates. We then waited another ten minutes but nobody came back. We had already decided what we wanted in this time and wanted to order using the app but we needed the table number so moved across to the vacant table. As we was ordering our food, the manager came over and basically told us off as if we were naughty children saying that we should wait for the table to be wiped down before we are seated. Being the customer, we were fairly shocked at this and didn 't know what to say. He then very abruptly said well, do you want me to wipe the table down or not? As if we should have already moved out of his way. Overall, the staff at Prado Lounge displayed very poor managerial skills in terms of seating people at adequate tables. Were then very slow cleaning a table to the point where we thought they had finished and were then very rude to us after we had sat at the table in question complaining that it hadn 't been cleaned as if it was some how our fault. Ultimately, the mistakes and tardiness of the seemingly inexperienced Prado Lounge staff resulted in my family and myself being criticised. It 's a shame as we have had good experiences here before. Generally the food is pretty good and comes out quickly which is what you want with two small children but this latest visit would make me think twice about going back there."
Menu completo - 8 opzioni
Tutti i prezzi sono stime su Menu.
Piatti Di Manzo
Dessert
Indiano
Vegetariana
Cavolfiore
Cavolfiore arrostito condito con spezie aromatiche e una spruzzata di limone.
Piatti Di Pesce
Cibo Americano
Insalate
Contorni
555cht
Popped in for lunch on a weekday and had to wait ages for our food and my burger was overdone and actually burnt in places.
Indirizzo
Recensioni
Global720594
Thank you Hannah for my surprise birthday brownie. Made my day! Always a nice atmosphere and friendly staff. Quiz night is always fun
Trip03483835746
Food wasn't good, overpriced, pancakes chewy, possibly microwaved. Poached eggs underdone, watery hollandaise sauce, not impressed, won't return
Paul
Fantastic burgers highly recommend from a couple of travelled foodies , will definitely return , staff really nice and friendly in all very happy experience Visualizza piatti
CBMDBM
I've visited Prado lounge twice recently with friends and not only are the staff super friendly, it has a great feel about it and the food is absolutely delicious I can highly recommend the halloumi burger!!
Timalay
Came for lunch here Monday. Whilst the food was nice, the service was very lacklustre. We ordered four meals at the bar. Whilst two drinks arrived, the bar had be chased up for the other two. Also two of us had dessert, which also had...
Lindaadd
Visited for lunch today. A busy market day so was very busy. Seems to attract lots of families with young children, probably because it has a very good children’s menu The tapas here is delicious and I would highly recommend it though the food is... Visualizza piatti
Claire
Very disappointing waited ages for an overpriced hot sandwich which came out lukewarm and had the onion in that we requested to be removed! Staff didn’t even ask if everything was ok in fact did not say a word when removing plates! Won’t be returning
Michelle
Not the best. I love the haloumi burger and so that was what I was looking forward to. My partner had bombay chicken burger. Unfortunately we waited 35 mins for the food to come out. I upgraded my chips for sweet potato's but the upgrade never came. Got chips instead. Told the lady not to bother changing as we were starving, and I would be happy for them to just refund me the upgrade I paid. No one returned to me to offer me the upgrade money back and I couldn't be bothered to have to ask again. Chicken burger severly over cooked. Not the best.
Martin
Poor customer service. Family of four (two small children) in a queue behind another couple. Couple got seated at a four seater table despite three two seater tables being available in the immediate area. Got looked up and down at as if there was some sort of problem, oh, there 's four of you? Quick look over shoulder, oh, probably a 15 minute wait . I noticed a few seats in the lounge area and asked if we could sit there, which we could. A group of five was next in the queue behind us. They were immediately seated at a six seater table which highlighted another six seater table next to them. My partner asked to be seated at the free table and we was told we could. The lady was clearing the... Visualizza piatti
Categorie
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Steak Assapora tagli pregiati di succulente e tenere bistecche, grigliate alla perfezione. Ogni morso offre un'esplosione di sapore, servita con contorni classici e salse deliziose per migliorare la tua esperienza culinaria.
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Cheese Una selezione curata di formaggi artigianali da tutto il mondo, con sapori e consistenze diverse che deliziano il palato. Perfetti da condividere o gustare singolarmente con gli accompagnamenti ideali. Visualizza piatti
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British Tradizionale e sostanzioso, il menu britannico offre classici di conforto come fish and chips, succulenti arrosti e torte salate. Riscopri i gusti familiari, amorevolmente realizzati con ricette senza tempo e ingredienti freschi e locali.
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Vegetarian Goditi la nostra vibrante collezione di piatti vegetariani, realizzati con le verdure più fresche, sapori ricchi e spezie saporite. Gustati un piatto salutare e delizioso che celebra i migliori ingredienti della natura.
Servizi
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Tapas
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Takeout
- Piatti
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Outdoor Seating
- Menu
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Wheelchair Accessible
