Telefono: +441787313634
Indirizzo: 15-16 Market Hill, Sudbury CO10 2EA, United Kingdom, Babergh
Città: Babergh
Menu Piatti: 8
Recensioni: 2419
Sito Web: https://thelounges.co.uk/prado/
"Poor customer service. Family of four (two small children) in a queue behind another couple. Couple got seated at a four seater table despite three two seater tables being available in the immediate area. Got looked up and down at as if there was some sort of problem, oh, there 's four of you? Quick look over shoulder, oh, probably a 15 minute wait . I noticed a few seats in the lounge area and asked if we could sit there, which we could. A group of five was next in the queue behind us. They were immediately seated at a six seater table which highlighted another six seater table next to them. My partner asked to be seated at the free table and we was told we could. The lady was clearing the table and returned several times removing all the plates. We then waited another ten minutes but nobody came back. We had already decided what we wanted in this time and wanted to order using the app but we needed the table number so moved across to the vacant table. As we was ordering our food, the manager came over and basically told us off as if we were naughty children saying that we should wait for the table to be wiped down before we are seated. Being the customer, we were fairly shocked at this and didn 't know what to say. He then very abruptly said well, do you want me to wipe the table down or not? As if we should have already moved out of his way. Overall, the staff at Prado Lounge displayed very poor managerial skills in terms of seating people at adequate tables. Were then very slow cleaning a table to the point where we thought they had finished and were then very rude to us after we had sat at the table in question complaining that it hadn 't been cleaned as if it was some how our fault. Ultimately, the mistakes and tardiness of the seemingly inexperienced Prado Lounge staff resulted in my family and myself being criticised. It 's a shame as we have had good experiences here before. Generally the food is pretty good and comes out quickly which is what you want with two small children but this latest visit would make me think twice about going back there."
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