Reflections Brasserie

Had both lunch and dinner in the restaurant. Good choices for both and the staff are so helpful, so polite and so friendly. Also lovely choices of drinks and cocktails.

slow disorganised expensive for average food. Drinks ridiculous price and bartender who knew nothing about Whiskey in their bar! Our food order came back to front crumble and ice cream first followed by (about 10 mins later) chicken sandwich had to ask for my coffee twice which finally arrived just as I was finishing my sandwich. Water that we asked for never came. unimpressed

Me and my husband had the pork terrine to start and the smoked salmon. Both tasted delicious and you get plenty of salmon. I would suggest having the bread as a side with both of these as you only have a tiny piece of toast with each. We then had the duck and lamb, which were both very filling and tasted amazing, the flavours are great! Too full for dessert, but the little surprise anniversary cakes we had were very nice! Breakfast wasn't amazing, but enough to set you up for the day!

The staff were very attentive, friendly not pretentious at all, they made you feel very welcome. It was the little things, for example, when we checked in, the receptionist asked if our stay was for a special occasion (it was, my wife's birthday) without our knowledge, she had made a note of this for our dinner reservation my wife was presented with a surprise sweet treat after dinner in honour of her birthday. Both dinner breakfast were of a high quality, with a good variety of options the wine list had a good selection too. We would highly recommend this hotel look forward to returning.

We had dinner here as we were staying at the hotel. The food was lovely but being charged £4.50 each for two slices of bread each was, to put it politely, taking the micky! I cannot remember the last time I was charged for bread...but I digress! We both felt that the staff seemed like they had an average age of 16 and we joked that the staff budget must have been cut! Nobody appeared to be in charge and the staff larking about and laughing, while great, should be reserved for the staff room, not the restaurant . Breakfast was lovely, as expected. Not a 5 star experience 3....4 stars at best

We had a great stay at Alexander House Hotel but a mixed experience eating in Reflections Restaurant. The service at breakfast was poor and we waited at the reception area for quite a while before wandering around to the tables. We were then told we had to go back to the reception area quite abruptly which wasn’t a great first impression. As you are seated you are asked whether you want fruit juice as it is poured for you instead of self service. Personally I would rather have it available so I can get it myself when I want it. We then waited quite a while for someone to come and take our order for breakfast. The service at dinner was far better. My only two comments are that £7.50 for a ske...

We booked a meal here as we were staying here for the night. We were welcomed to our table, a small table for two squeezed in between two other small tables for two. It was if we were at the other people’s tables, I don’t really want to share my meal with conversations which aren’t for me! One of the tables was a great phone conversation with an ear piece. So it was loud. We asked to move and ate more in the entrance of the restaurant which was quieter and much nicer. The food was very good however it took 48 minutes for our starter to come. The restaurant wasn’t busy and no explanation was given as to the delay. We were given dips to eat with bread but no explanation as to what the dip was....

Another return visit to Reflections, this time for Christmas lunch. As always the food and service were excellent. I dined alone on this occasion and service was well balanced to take into account that I would probably be a little faster without company to talk with. Staff were attentive without being intrusive, I have always found the staff to be polite and give a very professional service. All of my menu choices were cooked and presented to perfection, each individual item retaining it’s full flavour without other items on the plate becoming bland. However, and I really don’t want there to be a however, I notice after I had completed my main course, that other diners around me were served...

To be smartly dressed and sit surrounded by people in dressing gowns was the first turn off of the visit.We were seated looking out onto an internal courtyard area. The paving was stained and there were leaves, twigs, and general debris and the area looked like it had not been swept or cleaned for weeks. The wine list was not very comprehensive and in my opinion overpriced. I fancied the Chablis but was put off by the £72.00 price tag, so I settled for a £33.00 screw top that looked and tasted like a £6.00 Laithwaitte special. The menu was not inspiring and I ordered Mackerel as a starter. When it arrived, it was a tiny single slither with an assortment of Green blobs on the plate. it tasted...