Telefono: +493641800148
Indirizzo: Carl-Zeiss-Platz 4, 07743 Jena, Thuringia, Germany
Città: Jena
Piatti: 8
Recensioni: 1396
"The restaurant is definitely worth a visit, but be aware of the service staff that cannot meet the standards of this promising place and pricy menu (later more). That's why only points... The whole hotel including the restaurant has been refurbished in and...looks completely different. The new European-Arabic style is unique in town. So we have tried the restaurant on a special occasion for dinner. Reservation was friendly and we were told that a group was expected around the time we booked. When we arrived the waiter did not welcome us at all. Just a dull follow me came out of his mouth. No please you are welcome a smile or whatever you would think is appropriate. We also thought that it would be appropriate to explain something about the concept of the restaurant or about the specialities. Unfortunately: nothing at all. Furthermore, when we were waiting for our food/drinks service staff was loudly talking and laughing when they set up the other part of the restaurant. The menu looks promising and naturally you will find upper-priced starters, mains, desserts and drinks. The kardamom aperitif tastes really good and should be promoted by the staff and not just by the menu!!! The starters (asparagus soup, cream soup with chili) were really good. They serve bread, but no butter. You will find out the reason very soon: The small plate is not a normal plate for bread. You pour oil into it and dip the bread. Even though this might be typical in arabic countries, staff should explain it. First, to guide customers who are probably not familiar with that kind of cuisine and secondly, they could create a real experience. So we had to ask. At least they told us that they would bring butter on request. What a surprise: Between our starters and main dishes we have got a mini soup in a tea glass with the note that the mains are going to arrive very soon. This is really nice. On the other hand, you could think that they outweigh a mistake in the kitchen. The main dishes (cat fish and asparagus with veal) were very good, tasty and filling. Our wine choice matched the food quite good. The desserts (ice cream, chocolate mousse) looked really good and tasted very good. In the end we tried the Kardamom coffee which is a nice finish. The food is really, really good and exceptional for the city which is not known to be that culinary. You can compare it to the Scala restaurant on top of the Intershop Tower. But: The service is not meeting the high standards of the kitchen. We cannot blame the trainee who was doing her best. My napkin had two holes. The welcome drink glass was not properly cleaned. And in my wine glass were big pieces of dust that you could see with your eyes. All of the three things did not impact too much on the experience so I did not say anything. But those things need to be perfect for the prices you pay! The waiter who showed us our table was not really up to standard on other tables as well. That's why: The service needs an upgrade. A natural welcome and smile should be standard. An explanation about the European-Arabic concept could make a difference. Make it exciting, bring in some dynamic. If I want to have a normal/standard/boring evening I could go somewhere else. The kitchen put such an effort in the menu and the service ruins it. If it won't change, I can go further to eat traditional Thuringian food for less and a similar service. I will be sure to get value for money there. Again, the service is the only reason the restaurant gets points. However, it deserves"
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Jena, una vivace città universitaria in Turingia, è conosciuta per la sua fusione di fascino storico e modernità. Piatti locali tipici includono Thüringer Rostbratwurst e Zwiebelkuchen.