Sheldrakes - Piatti

It was a joke! Chef told my family it was closed at 12:10 apparently it’s open at 12. It was open one of the staff told them as they say outside. They ordered and we arrived to a trainee spilling a pint and a half...

I really wanted to be wrong about Sheldrakes as when it was owned by Stan it was the best restaurant around for miles. I am a local in Heswall and recently popped in to look at the function room for a 60th which on my...

This summer we have had polar opposite experiences at Sheldrakes. A few weeks prior to our disaster visit we had met a new GM Dave, with above board energy and a motivated team clearly aiming to provide exceptional service under his lead at this... Visualizza piatti

Booked lunch here for a family get together having travelled from either end of the country (one from Cumbria and one section from Norfolk). Received e mail confirmation of booking 3 weeks in advance and checked opening times on website again before travelling. Arrived at...

Popped in yesterday for a late lunch with friends. We had travelled from Chester. They were closed for private function. We have tried several times to pop in for drinks/lunch, always closed. I did try phoning and nobody answered, just presumed very busy. Complete waste of time, we went for a walk on beach and had lunch elsewhere in Heswall. Great shame.

I booked table for a family meal for my mums birthday. I booked via the website a week in advance and received a confirmation email. We turned up for our meal to discover the place was completely shut. I had no communication from the restaurant to say there was a problem with the booking or that the restaurant wasn’t open. Really disappointed, would not bother again. Visualizza piatti

I booked Sheldrakes for a birthday celebration for my mum over 2 weeks in advance through their website, and received a confirmation email straight away. As a family we had been here a few times over the years and thoroughly enjoyed our experience each time, however when our party arrived at the restaurant in time for our booking, the doors were shut and lights were off. My mum and I stood in the pouring rain getting soaked while the rest of our party walked around to the front of the building to see if they could see anybody around. The place was closed. I didn’t receive any communication from Sheldrakes to say they would be closed and therefore wouldn’t be able to fulfil the booking, and o...

Attended a wedding here and about the only positive thing I can say is that the views are great! As for the rest, I'd have to say that the staff and the manageress were really poor. They seemed completely unprepared for a large number of guests and were flustered and rude for the whole day. They were short staffed, long waits at the bar, glasses strewn everywhere not being collected, one guest even cut her hand on a broken glass that hadn't been cleared away, and the manageress then seemed more concerned with protecting herself against a claim than being polite and helping the injured guest. The food served was poor and mainly cold. The staff were also insistent on stopping guests from using...

I had heard such great things about this place and my partner decided to book a meal here for my birthday and with it being my first time at this restaurant i was expecting alot more, i had contacted the Facebook page whilst still at the restaurant a week ago and i am yet to receive a response, my comments are below uch a shame. The location and scenery are beautiful however for my first time at this beautiful restaurant and im extremely disappointing . The service was awful. I attended with my partner for my birthday and we had booked a table but on arrival we had to ask where we were to be seated in which we were advised to take a seat anywhere then we waited for ages for menus which we th... Visualizza piatti