Telefono: +442890602010
Indirizzo: 4 Upper Dunmurry Lane, Lisburn, United Kingdom
Città: Lisburn
Piatti: 6
Recensioni: 94
"My husband and I have been regular customers of the Beechlawn House Hotel for over 10 years, our wedding reception was also held at the hotel in 2009.Today, my husband and I were extremely annoyed and embarrassed when we visited for dinner at 4.15 pm. After seating ourselves in the bar with our three young children for a meal we were asked to leave as our 13 year old son had a Manchester United football top on. There was only 1 other couple in the bar at the time.On many previous visits my husband and children have worn football tops and we have never been asked to leave. My husband and myself have even been in the hotel bar on numerous occasions watching football games when the bar has been packed with others watching a football game (also wearing football tops) and we have never witnessed anyone being asked to leave.We where approached by a waitress who asked us to leave as football tops were not permitted in the hotel. I asked her was this something new and I was informed that it was not. Upon leaving I asked another waiter was there a customer notice anywhere displaying information about wearing football tops and I was informed that there was one outside, however my husband took a look around and found no such notice.So, I went back into reception and asked the lady on reception where the notice was and she informed me that there was no notice and that it was just hotel policy. When I asked to speak to the manager I spoke with a gentleman who said he was the duty manager, who said he had only been working in the Beecklawns for 6 months, and that renovations had been done to the front of the building and that maybe the sign had been taken down. I find this to be totally unacceptable as if customers or guests are not allowed to wear football tops there should be a clear notice displayed outside stating this before entering into the hotel. In addition ever before the hotel front was renovated I do not ever remember seeing any such sign on the outside of the hotel.Furthermore, this still does not explain how we have been in the hotel on many occasions wearing football tops along with others and never been asked to leave. We may have even been a little more understanding if there had of been a controversial football game on such as Rangers and Celtic but this was absolutely uncalled for and unacceptable as there was only 1 other couple in the bar at the time.We are both very disappointing with the outcome of today and feel embarrassed having been asked to leave, not to mention badly let down as regular customers of the Beechlawn House Hotel."
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