The Brasserie - Piatti

Prior to our holiday we had purchased a voucher via the Price is Wight for a special price afternoon. The staff are as lovely as the food. Simona remembered us from a recent visit. The food was as fabulous as ever and we weren't rushed. We are already looking forward to our next visit.

We found the staff here exceptional. Food was good, views and ambience make it a very pleasant dining experience. Husband and me are staying for the first time at this hotel, eating in the Brasserie. Both feel we’ve found a replacement for the hotel we’d always previously stayed in on the Isle of Wight. Shall definitely be back, and soon

We went here for a sunday roast after being let down by the Sloop Inn nearby (see review). We are so glad we did. It was a lovely place with a great view over the lake. The ambience was very nice, staff were lovely and the manager very obliging and helpful. We thoroughly enjoyed our meal and were very glad we went there...highly recommended! Visualizza piatti

We had a dinner allowance of £25 each included in our hotel package. This covered 2 courses but had to be supplemented for 3 courses. We must say that we really loved the restaurant, the staff and manager were amazingly pleasant. The food was extremely good and tasty and the Malbec wine was most appreciated. The breakfast was thoroughly enjoyable too. We always had a lovely table and really appreciated the kindness of the restaurant staff.

We have been a few times in the past and always found the atmosphere and food lovely. This time we had an afternoon tea which was overpriced for what it was. The place is looking very tired and run down. Our table had some sort of stain going across it and looked like an old cafe table from a greasy diner. This close to Xmas it would have been nice to have had a cloth on the table, just to smarten it up.. The tea and coffee were luke warm and the my husand's coffee was sloshed into his saucer because his cup was over filled. I also specifically asked for NO salmon in the sandwiches when I booked , and lo and behold we had salmon. A little bit more effort would have made a big difference.

My mother and I went on a spa break to Lakeside Hotel and Spa. Warm welcome from Jamie as always, bless him. Gorgeous room, lakeview. Lovely spa area and treatments are fantastic. Dinner with Khalid was fabulous. I ordered whole Plaice thinking it would be filleted. My mum ordered Beetroot Risotto which was overly salty. When we voiced our concerns politely, Khalid could not do enough for us and asked if we wanted something else on the menu instead. In our eyes he went above and beyond with his customer service and for that his manager needs to know how kind and responsive he was to our needs. He was efficient and professional, with a personal touch. Highly recommended, thank you Khalid and... Visualizza piatti

The Brasserie was closed for lunch and dinner on Monday Tuesday due to staff shortages so we were looking forward to our tariff included dinner on Wednesday. The menu was very basic with 2 burgers, fish and chips and a few other choices but they refused to take our orders in the bar, insisting we sat at the table first. The goats cheese tartlet was clearly a filled imported pastry case with little thought to presentation and the dessert also gave the strong impression that it had been bought in from an external commercial operation. Breakfast was rather chaotic. We ordered an ordinary coffee and a decaf coffee but the waiter didn't know one from the other. On one day the full breakfast had 2...

We booked here for an afternoon tea for a baby shower, service very slow. we booked for 2pm didn’t get served any drinks till half 2 and the afternoon tea didn’t come out till 3pm, the cakes and scone were ok nothing to shout about, but the sandwich fillings were very poor ! I had two with very thin sliced cucumber and tomato and one egg mayo!! I felt very robbed considering it was £21 per head, some people got the odd salmon one but that was pretty much it egg mayo, cucumber tomato . I’ve had a few afternoon teas on the island this was the least value for money, And considering it’s a brasserie too you would expect a lot higher selection of fillings , I did send them an email but still I’ve...

Dinner was included as part of our Secret Escapes deal. We booked a table in advance as required. The manager greeted us and said a staff member would show us to a table. The restaurant is on two levels with a bar at the top. We got a table on the lower level overlooking the lake. There is also outside seating again on two levels. We ordered a half of lager and a pint of John Smiths. The menu is a limited version which is included in the package but would cost £21.50 for two courses or £27.50 for three courses. Decided to have two courses and ordered lamb loin and plaice. In the meantime a staff member came to say they had run out of John Smiths, we asked what other bitter they had and were... Visualizza piatti