The Cafe At Merryhatton

East Fortune, East Lothian, United Kingdom

🛍 Store, Florist, Garden Centre, Furniture_store

4.1 💬 3583 Recensioni
The Cafe At Merryhatton

Telefono: +441620880778,+441620880278

Indirizzo: East Fortune, East Lothian, United Kingdom

Città: East Lothian

Menu Piatti: 6

Recensioni: 3583

Sito Web: https://www.merryhatton.co.uk/

"Our experience of visiting Merryhatton Garden Centre for lunch today has ensured that we won’t be returning anytime soon. There were three of us: my wife and I with our two-year-old grandson. The restaurant was busy but there was no waiting for a table; it was only after we were seated that the waiting began! It took about 15 minutes before our order was taken; one soup, one panini and one children’s box to include a ham sandwich and a box of orange juice. After about 15 minutes, the adults’ drinks were served but there was no milk for the tea (which had been requested) and nothing for the little boy. After a further 30+ minute wait – during which time we asked twice when our food would be served – it eventually arrived … for the adults. A further reminder had to be given before the child’s box arrived … which was very disappointing. The orange juice ordered was served as apple juice and the ham sandwich looked more like something you might serve in a truckers’ ‘greasy spoon’ caf’. The ‘doorsteps’ of cold, hard bread with thick crusts contained several slices of what looked more like gammon steak than ham suitable for a two-year-old and, needless to say, was not eaten. Had it been served to me, I wouldn’t have eaten it either. When I went to pay the bill, I commented to our server that we were less than impressed. He apologised for the delays because they were “busy” and said he would let the kitchen know that we weren’t happy with the ham sandwich. I expressed surprise that the the price of the sandwich wasn’t being deducted from our bill and was told that couldn’t be done. Another member of staff made the comment that, if the sandwich was too big, my grandson, “… could have eaten a bit of it.” I consider it unacceptable to keep a two-year-old waiting for so long for a poor attempt at a child’s meal. The food which my wife and I had was fine but to serve it more than half-an-hour after the drinks was also unacceptable. Merryhatton Garden Centre is well placed to provide an enjoyable eating out experience but their lack of an adequate system for serving food coupled with their poor customer service has left us feeling very let down."

Menu completo - 6 opzioni

Tutti i prezzi sono stime su Menu.

Dessert

Portate Principali

Piatti Di Pesce

Insalate

Panini

johnsD6550NR johnsD6550NR

This place seems to be going downhill rapidly and will not be going back.Selection poor,staff sultry,needs a good clean

Indirizzo

Mostra Mappa

Recensioni

Neil
Neil

Were seated quickly and then ignored for 15 minutes, ordered a drink and soup each, the drinks came after about 5 mins and the soup another 10 minutes later, we both enjoyed our food but on the basis of our experience so far we went somewhere else for coffee and cake.


Nuttymummy1
Nuttymummy1

Ordered American style pancakes, with maple syrup fruit and cream the pancakes were not homemade, they were solid, no maple syrup and mouldy fruit. Scrambled eggs on toast, the eggs were over cooked and the toast was undercooked. Two cheese scones, one was raw in the middle. Won’t be back.


H3158HXdavidm
H3158HXdavidm

It was between poor and average. Positives were nice engaging staff, above average coffee and cake. However, the wait was ridiculous. One couple near us were fuming … we were silently enraged. Building is very tired with ripped wallpaper and buckets catching water from leaking roof. Prices in high side which is fine if you have quality to match. Car park is rough and muddy. Visualizza piatti


hippoScottishBorders
hippoScottishBorders

What a fabulous garden centre this is. ALL the staff are so cheerful and helpful and give top quality customer service. The plants are all in great condition. They even have a well kept ‘rescue me’ section selling off plants and much reduced prices. The cafe is fabulous. Table service which is very friendly and a good choice of food. So glad we came across this place. It’s now on our regular visit list for a drive out.


KAV1957
KAV1957

Poor food and long waits at every turn. Got menus then after a 15 minute wait one of our party went to find the waitress. Order taken we waited another 40 minutes for it to arrive. The order was wrong, two incorrect and one missing. Those folk had to wait another 20 minutes for their food. No apology or compensation offered. We’d long since given up on the soft drinks requested but they attempted to serve them after everyone had finished eating. Then had to search out someone to pay and even that process took ages. Just avoid


Postoffice39
Postoffice39

I was a regular customer here. But not any more. My friend and l had a coffee and a scone each, at the till my coffee and scone was £1 more than my friends. When l question this it turns out there is a premium on gluten free cakes and scones. I really could not believe it... It's hard enough being coeliac with out been penalised. Ok ingredients are possibly more expensive but £1 a item !!.. I was HORRIFIED.. Went home and rang round all the other local cafes and garden center and not one of them charge a premium on gluten free cakes. So l Visualizza piatti


GranddadIain
GranddadIain

We stopped coming here because it was pricey and the service was poor. Sadly, this was our experience again. We were handed menus and advised that our orders would be taken in a couple of minutes but nobody ever came back. My sister had to go up to order and when the food came one of our orders was wrong, another missing and no check back. We were not given enough cutlery. My daughter enjoyed her macaroni cheese but the chicken burgers were very poor quality, sandwishes okay. We were given water but no glasses, they only came with the soft drinks which came after the food.


Companion22324671826
Companion22324671826

Friday 8 Dec 1pm. Took 20 mins to be served after being seated and had to ask to be served. Friend ordered xmas club sandwich which was good, but I had the macaroni cheese which I’ve had before and it was always very nice. However, I was shocked today by receiving a tiny bowl of cooked macaroni mixed with a small amount of melted cheese. This is not macaroni cheese, there was no sauce! I have to be honest and say it was the worst Mac and Cheese I have ever had. Come on people, if your chef can’t make a decent Mac and Cheese then you have no chance! Nice staff but slow service and food not as good as it used to be.


Jim
Jim

Our experience of visiting Merryhatton Garden Centre for lunch today has ensured that we won’t be returning anytime soon. There were three of us: my wife and I with our two-year-old grandson. The restaurant was busy but there was no waiting for a table; it was only after we were seated that the waiting began! It took about 15 minutes before our order was taken; one soup, one panini and one children’s box to include a ham sandwich and a box of orange juice. After about 15 minutes, the adults’ drinks were served but there was no milk for the tea (which had been requested) and nothing for the little boy. After a further 30+ minute wait – during which time we asked twice when our food would be s... Visualizza piatti

Categorie

  • Store Scopri una varietà di salse gourmet, condimenti unici e ingredienti premium che portano in vita le tue creazioni culinarie casalinghe. Perfetto per gli appassionati di cucina che desiderano elevare i loro sforzi culinari.
  • Florist Fresco e vibrante, il nostro menu Florist mescola fiori commestibili con l'arte culinaria. Deliziati con piatti guarniti con fiori di stagione, aggiungendo un'esplosione di colore e sapori delicati per elevare la tua esperienza gastronomica. Visualizza piatti
  • Garden Centre
  • Furniture_store

Servizi

  • Wifi
  • Takeout
  • Piatti
  • Seating
  • Menu
  • Visa Card

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