The Heart Of Oak Pub

United Kingdom, EX4 8HS, Exeter

🛍 Pub, Steak, British, Ice Cream

4.4 💬 1402 Recensioni
The Heart Of Oak Pub

Telefono: +441392467329

Indirizzo: United Kingdom, EX4 8HS, Exeter

Città: Exeter

Menu Piatti: 5

Recensioni: 1402

Sito Web: http://heartofoakexeter.co.uk

"We arrived yesterday with friends. When we first got there the man who served us was lovely. Later on in the evening, the land lady came round to take our order and serve us some drinks. However we did forget to order one drink so one of my friends apologised ask to order this certain drink. The lady was very rude about and spoke to us in a disgusting manner. She then later came back with our drinks, I was sat on the table whilst my friends went outside for a cigarette. She then said to me in such a abrupt rude manner who’s paying for these drinks. I said I’m not, I will get one of them to come inside and pay as I am 5 months pregnant and clearly only drinking water. The land lady was so rude about it and stormed off with the drinks. She then came back 20 minutes after one of my friends went to the bar and explained what happened and wanted to pay. She shoved the drinks on the table and was swearing and talking to us like absolute dirt. After that incident a friend we knew who was already at the pub and was a couple tables behind us came over and spoke to us. The land lady came over and rudely said we aren’t allowed anymore drinks due to us breaking the rules. However the friend that came and sat on our table apologised and left. If the land lady was polite to us and spoke to us this whole incident wouldn’t of happened. I felt like she targeted our table throughout the night and after speaking to a couple people at the pub they have informed me that the landlady is so rude and has multiply complaints about her. We will never be coming back again. Absolutely disgusting."

Menu completo - 5 opzioni

Tutti i prezzi sono stime su Menu.

Dessert

Portate Principali

Piatti Di Pesce

User User

Nice pub, crowded when sports games are on but plenty of space in and outside.

Indirizzo

Mostra Mappa

Recensioni

User
User

Nice pub,friendly people run it ,lovely beer garden. Would definitely go again


User
User

very friendly service with fast, tasty food to cheap trips. hard to beat for a quick pint and lunch.


MissNewmanRoader
MissNewmanRoader

Treated Mum and the gang to a bite to eat Melt in the Mouth Havana burger was scrumptious Great food Great company and compliments to the chef ‍ Visualizza piatti


User
User

clean. good layout. really good beer. very reasonable prices. bus stop right in front of the door and train station just around the corner, so no excuses.


DumnoniiNomad
DumnoniiNomad

The friendly staff at this bustling pub greeted us warmly, with darts and pool games already in full swing. The beer was top-notch and the food was not only affordable but also beautifully presented. We'll definitely be returning soon.


NFJD
NFJD

The bar staff and Chef Scott were very attentive to ensure my meal was gluten-free. I had the hunters chicken with a chocolate brownie and ice cream, but they were willing to customize other menu options for me. They have separate fryers to avoid cross-contamination, and gluten-free rolls for burgers. I love having this restaurant as my local spot! Visualizza piatti


LAROSA
LAROSA

I stopped for a quick £5 lunch.....always such good value, I had tasty plentiful ham, well cooked egg and super chips and the chips in particular were excellent, and all served with a smile. The pub is set up well safe play area for children, tv's for the sports fanatics, outside tables and parasols for good weather and Colin the landlord is always good humoured even in this hard times. Glad he was open on a Monday as many are not and so are missing a trick!


robv745
robv745

We gathered with some of our family for dinner at this restaurant and had a wonderful evening. Although the usual practice is to order food and drinks at the bar, a friendly waiter served us at our table. He was extremely helpful, friendly, and talkative. Our food arrived promptly and was hot and delicious. The prices were very reasonable for the quality of the food, making it a great value. Overall, it was a fantastic evening and we will definitely be coming back.


116georgiar
116georgiar

We arrived yesterday with friends. When we first got there the man who served us was lovely. Later on in the evening, the land lady came round to take our order and serve us some drinks. However we did forget to order one drink so one of my friends apologised ask to order this certain drink. The lady was very rude about and spoke to us in a disgusting manner. She then later came back with our drinks, I was sat on the table whilst my friends went outside for a cigarette. She then said to me in such a abrupt rude manner who’s paying for these drinks. I said I’m not, I will get one of them to come inside and pay as I am 5 months pregnant and clearly only drinking water. The land lady was so rud... Visualizza piatti

Categorie

  • Pub Goditi un'atmosfera vivace con i nostri classici preferiti del pub. Dalle sostanziose hamburger e fish 'n' chips a torte salate e birre artigianali, il nostro menu promette un'esperienza accogliente ideale per rilassarsi con gli amici.
  • Steak Assapora tagli pregiati di succulente e tenere bistecche, grigliate alla perfezione. Ogni morso offre un'esplosione di sapore, servita con contorni classici e salse deliziose per migliorare la tua esperienza culinaria. Visualizza piatti
  • British Tradizionale e sostanzioso, il menu britannico offre classici di conforto come fish and chips, succulenti arrosti e torte salate. Riscopri i gusti familiari, amorevolmente realizzati con ricette senza tempo e ingredienti freschi e locali.
  • Ice Cream Una deliziosa selezione di gelati cremosi e artigianali con una varietà di gusti che vanno dalla classica vaniglia e cioccolato a opzioni uniche come miele alla lavanda e mango piccante, perfetti per soddisfare la tua voglia di dolce.

Servizi

  • Wifi
  • Seating
  • Piatti
  • Visa Card
  • Menu
  • Television

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"Owner rude and arrogant! And you can’t trust them and they won’t make your order right by just saying too busy to make it right! I called in to make a booking but told no tables available but I could place an order for takeaway so I ordered two gluten free pizzas. I also asked what size are the gluten free pizza crust and was told 11”. I was told I would need to wait 1 hour 30 minutes and I agreed. I ordered the Gluten free 11 “ crust as advised for one Olive Tree and one Garlicky . When I arrived, I asked the person with the pizzas to confirm the gluten free pizzas. She looked a bit worried and said they were not gluten free. I asked the other girl if I would have to wait another 1.5 hrs and she said they would expedite my pizzas. The owner came over and said he had two vegan pizzas for 8:30 pm and I said that is not what I ordered. He said he was too busy to remake the pizzas. He said the girl that took the order said she didn’t remember gluten free was ordered. As a Celiac , those are the first words out of my mouth when I order any food and I also inquired the size of the gluten free crust and frequently they are pre-made and sealed and I was told they are 11”. He would not remake the pizzas as he said he has to trust his staff. So he implies the customer are lying and uses it as an excuse to not make it right. It doesn’t excuse not remaking the pizzas correctly as ordered gluten free as I was told a few minutes earlier. I assured him I ordered both pizzas gluten free and my wife came in and also confirmed as she heard me place the order on the phone. I realize this pizza must be well done and popular but not to remake the pizzas and imply me a liar and refusing to remake them is unprofessional. I find his behavior arrogant, rude and unprofessional and just because he went to Italy to learn how to make pizza doesn’t make him a good owner and manager. Hopefully, he won’t blow off this review but learn from it. Always make it right for your customers! And never insult your customers! It also suggest he doesn’t care about his customers because he is too busy. He walks away and just repeats he has to trust his employees. Poor excuse for not making the pizzas as ordered! Employees can make mistakes and as a Coeliac I will also double check as I did when I came to pick up the pizzas. I would advise Coeliacs to not try these pizzas as you can’t trust them to make them to your order. Peace be with you! Dietary restrictions You cannot trust this place to make your gluten free as ordered and they won’t remake it if they made it wrong and just say I have to trust my staff. Very Poor attitude from an owner and a bit arrogant! Customers don’t appear to be important and must be lying if they get an order wrong."