The Hourglass - Piatti

Melbourne Street, EX2 4AU, Exeter, United Kingdom

🛍 Pub, Steak, British, Vegetarian

4.4 💬 2168 Recensioni
The Hourglass

Telefono: +441392258722

Indirizzo: Melbourne Street, EX2 4AU, Exeter, United Kingdom

Città: Exeter

Menu Piatti: 2

Recensioni: 2168

Sito Web: http://www.hourglassexeter.co.uk

"We decided to try this restaurant based on the reputation of the chef, and we were blown away by the outstanding food and great value for money at the set lunch. However, our experience was marred by poor management at the front of house when we tried to make a future booking. We were so disappointed with the service that we ended up canceling the reservation and leaving as unhappy customers. It's clear that fine dining is about more than just the food, so we won't be returning. Instead, we have gone back to our usual go-to eatery in Exeter, which was more than happy to accommodate our bookings. It's a shame that the Hourglass restaurant seems to have lost interest in retaining customers and addressing their concerns, especially considering the talent and hard work of their chef."

Menu completo - 2 opzioni

Tutti i prezzi sono stime su Menu.

Riso

Vegetariana

emmaw197 emmaw197

What a wonderful pub with out of this world amazing food , fantastic service and accommodating the dog too . Would definitely come back again .

Indirizzo

Mostra Mappa

Recensioni

Rhys
Rhys

Great little pub , amazing food, best Sunday lunch had for a long time . The beef was so tender and tasty. Staff very accommodating and attentive .. a must ..


Bongoz1973
Bongoz1973

Fantastic small pub with an amazing Sunday lunch and delicious local ales. The service is friendly and efficient. The laid-back atmosphere is lovely and it's dog-friendly too. This place is a true gem of a pub!


mrphilbye
mrphilbye

We had our cricket club presentation dinner at the hour glass . Venue , staff and food were all fantastic ! Thanks to everyone at the hour glass for making our night so fabulous !!! Will be going there for family meals regularly now . Visualizza piatti


Debora
Debora

We all had a roast and it was stunning lots of flavour. I liked the idea that the produce was local and it actually told you where everything came from on the menu all the different farms etc the service was very efficient the staff where lovely and friendly this was as the first time for us today and we shall definitely be back thank you.


KATEMITCHELL12
KATEMITCHELL12

We had a gorgeous Sunday lunch today. Our dog (we were the ones with the Japanese spitz) was made a fuss of and really welcomed. Extremely busy but cosy and a great atmosphere. Two of us needed gluten free and they had no problems catering for this, as we couldn’t have the cauliflower cheese we were given an extra dish of roasted veg and puree, this was a really nice extra so we didn’t feel like we were missing out. Great potatoes and gravy and proper beef, we’ll definitely be back!


Richard190767
Richard190767

Extremely disappointing Christmas party lunch we were given sausage rolls, parmesan crisps, houmous and a few carrots/celery, Spanish omelette and chick pea chips. Everything was brown and slightly greasy. No relish or pickles, no salad, nothing sweet. No service to speak of not enough crackers to go round staff all complaining they were hungover! And the price we were charged for this?? £25 a head! At most it was worth £10. Still can't quite believe it. Have been to some fabulous events here previously but this was not one of them and sadly won't be going back. Visualizza piatti


Busyskiing
Busyskiing

In many towns across England, there are claims of having the oldest pub, and many pubs boast about offering the best Sunday roast in the country. However, I can confidently say that The Hourglass serves the most delicious roast beef I have ever tasted, regardless of the price. Although there are other options on the menu, I have chosen the beef roast on three separate occasions, and each time it has been consistently exceptional. The Sunday lunches are plated up with a side of cauliflower cheese to share. The generous portion of tender beef is perfectly cooked and served alongside flavorful vegetables and a delectable Yorkshire Pudding.


Flyer45291262652
Flyer45291262652

An evening with 7 friends started with a couple of pints in the main bar enjoying the warmth of the real fire and atmosphere, the ale selection was excellent with something for us all served by a friendly and knowledgeable barman. Moving through to our booked table we found a stylish dining room and attentive staff. We had the Christmas menu on a preorder and all enjoyed the traditional dishes with a modern twist. Great flavour and portions kept us all happy with the evening finishing with a superb cheese selection and decent ruby port. This pub is authentic and a rare find among exeters ever increasing plastic premises , looking forward to a return visit already ..


nickt1812
nickt1812

We decided to try this restaurant based on the reputation of the chef, and we were blown away by the outstanding food and great value for money at the set lunch. However, our experience was marred by poor management at the front of house when we tried to make a future booking. We were so disappointed with the service that we ended up canceling the reservation and leaving as unhappy customers. It's clear that fine dining is about more than just the food, so we won't be returning. Instead, we have gone back to our usual go-to eatery in Exeter, which was more than happy to accommodate our bookings. It's a shame that the Hourglass restaurant seems to have lost interest in retaining customers and... Visualizza piatti

Categorie

  • Pub Goditi un'atmosfera vivace con i nostri classici preferiti del pub. Dalle sostanziose hamburger e fish 'n' chips a torte salate e birre artigianali, il nostro menu promette un'esperienza accogliente ideale per rilassarsi con gli amici.
  • Steak Assapora tagli pregiati di succulente e tenere bistecche, grigliate alla perfezione. Ogni morso offre un'esplosione di sapore, servita con contorni classici e salse deliziose per migliorare la tua esperienza culinaria. Visualizza piatti
  • British Tradizionale e sostanzioso, il menu britannico offre classici di conforto come fish and chips, succulenti arrosti e torte salate. Riscopri i gusti familiari, amorevolmente realizzati con ricette senza tempo e ingredienti freschi e locali.
  • Vegetarian Goditi la nostra vibrante collezione di piatti vegetariani, realizzati con le verdure più fresche, sapori ricchi e spezie saporite. Gustati un piatto salutare e delizioso che celebra i migliori ingredienti della natura.

Servizi

  • Seating
  • Late Night
  • Piatti
  • Reservations
  • Menu
  • Vegan Options

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"Owner rude and arrogant! And you can’t trust them and they won’t make your order right by just saying too busy to make it right! I called in to make a booking but told no tables available but I could place an order for takeaway so I ordered two gluten free pizzas. I also asked what size are the gluten free pizza crust and was told 11”. I was told I would need to wait 1 hour 30 minutes and I agreed. I ordered the Gluten free 11 “ crust as advised for one Olive Tree and one Garlicky . When I arrived, I asked the person with the pizzas to confirm the gluten free pizzas. She looked a bit worried and said they were not gluten free. I asked the other girl if I would have to wait another 1.5 hrs and she said they would expedite my pizzas. The owner came over and said he had two vegan pizzas for 8:30 pm and I said that is not what I ordered. He said he was too busy to remake the pizzas. He said the girl that took the order said she didn’t remember gluten free was ordered. As a Celiac , those are the first words out of my mouth when I order any food and I also inquired the size of the gluten free crust and frequently they are pre-made and sealed and I was told they are 11”. He would not remake the pizzas as he said he has to trust his staff. So he implies the customer are lying and uses it as an excuse to not make it right. It doesn’t excuse not remaking the pizzas correctly as ordered gluten free as I was told a few minutes earlier. I assured him I ordered both pizzas gluten free and my wife came in and also confirmed as she heard me place the order on the phone. I realize this pizza must be well done and popular but not to remake the pizzas and imply me a liar and refusing to remake them is unprofessional. I find his behavior arrogant, rude and unprofessional and just because he went to Italy to learn how to make pizza doesn’t make him a good owner and manager. Hopefully, he won’t blow off this review but learn from it. Always make it right for your customers! And never insult your customers! It also suggest he doesn’t care about his customers because he is too busy. He walks away and just repeats he has to trust his employees. Poor excuse for not making the pizzas as ordered! Employees can make mistakes and as a Coeliac I will also double check as I did when I came to pick up the pizzas. I would advise Coeliacs to not try these pizzas as you can’t trust them to make them to your order. Peace be with you! Dietary restrictions You cannot trust this place to make your gluten free as ordered and they won’t remake it if they made it wrong and just say I have to trust my staff. Very Poor attitude from an owner and a bit arrogant! Customers don’t appear to be important and must be lying if they get an order wrong."