Telefono: +441737643000
Indirizzo: Nutfield Marsh Road, Tandridge, United Kingdom
Città: Tandridge
Piatti: 35
Recensioni: 7307
Sito Web: https://www.innonthepond.co.uk/
"Oh Dear! What a difference 2 weeks can make. My daughter (who lives in Farringdon), and I, visited on 21st April and had a lovely meal in a very pleasant environment. Fantastic, we thought, somewhere lovely that we can get to easily from Merstham station, and it accommodates dogs. So, when my daughter and her partner came for a visit on Friday 3rd May, we rushed to get there in plenty of time (kitchen closes at 20.00), and arrived at 19.15 having already read the menu and having decided on our meals. Unfortunately this was a completely different dining experience. No one came to take our drinks order so we had to go looking for a member of staff. We found the staff having a very sociable time with each other but with no one engaging with the customers to ensure all was in order. Our waiter was lovely but clearly inexperienced and getting absolutely no support from the 'team '. Two of our mains were incorrect, and after a 20 minute wait for the missing portions of chips, we decided that we wouldn 't bother because we had eaten the rest of the meal. Our desserts were very obviously micro waved not a problem but were delivered to our table in stages, and the final plate of sticky toffee pudding was returned because it was cold. Desserts that had been specifically ordered with custard were delivered with ice cream. It was now 21.15 and so we decided not to push our luck and didn 't have coffees. When my husband, and then my daughter, approached what appeared to be a more senior member of staff, his response to their concerns was blasé and very unsupportive of his team throwing the chef and the waiter under the proverbial bus, in front of customers, is not the best way to manage a customer service situation. We alluded to Fawlty Towers all evening, and fully expected Manuel from Barcelona to show up, but after a while the farcical humour of the situation wore very thin and spoiled our family get together. Such a shame but we 'll definitely be swerving this 'restaurant ' (unless the owners take control of the situation and engage in a very robust training session with the staff)."
Menu - 35 opzioni
Tutti i prezzi sono stime.
stuart
Dirty fries are fab. I rarely eat fries. I wish I'd taken a pic.
Indirizzo
Recensioni
Markus
Very cozy pub, with a nice outdoor area, located directly on the bike path.
Jerome
Nice little place. The staff are friendly and the open outside area is a nice place for groups to sit and relax.
Brad
This place is a great little find, I was visiting a friend in the area. Food was supurb, great atmosphere and friendly staff. You couldn't ask for more. Worth a visit!
Steve
Excellent location and the occasional live cricket match in season. Went back today. This is such a wasted opportunity. Freezing dining area. No variety on the menu, no proper snacks. Only one beer on the hand pump. Shame this place was a gem no wonder people stay at home for entertainment.
Kevin
My brother and I had a very good meal at this picturesque old English pub. Antoinette made us very welcome it’s so nice to be greeted with a warm smile when you walk into a new pub. It’s obviously a pub that serves walkers as we tripped through the beautiful Surrey countryside l I’m sure the locals in Nutfield love it too. Burger and chips highly recommended!
Stephen
My family and I had a lovely Sunday lunch at this pub last Weekend .The landlord ,was very welcoming and gave us a table with ample access for my wheelchair bound father. The portions were very generous and had a vegan menu for my vegan diet daughters.A good time had by all and reasonably priced too. The only negative was that the outside looked unkept and would have benefited from a session with a strimmer and lawnmower,that said ,we’ll be back .
Sven
Should have paid attention to the latest reviews. Poor customer service. I'm very understanding of slow service due to staff issues if I'm provided an explanation in advance as it allows me to still make a choice. Serving lunch an hour after its ordered is poor. Even worse, one dish of the three arrived 15 minutes before so one party was finished with lunch before the others commenced. No apologies forthcoming until we complained. This after one table already demanded a full refund for a late food order with another table making a similar compliant. The situation could have been avoided with better customer attention.
Kate
Having been to the Inn on the Pond on several occasions as it is near to our son 's house, we visited once again. However, we were so disappointed. The menu has massively shrunk and then some choices were not available. Apparently the pub has changed hands, which has not improved things at all. To add to our disappointment with the food options, when we had finished our main course and were selecting desserts, we were told that the kitchen had shut! In all the years we 've been eating out, and working in the restaurant business, we had never been told the kitchen had closed half way through our meal! The chef did agree to 'do us a favour this once ' and offered again a reduced selection. I c...
jem101057
Oh Dear! What a difference 2 weeks can make. My daughter (who lives in Farringdon), and I, visited on 21st April and had a lovely meal in a very pleasant environment. Fantastic, we thought, somewhere lovely that we can get to easily from Merstham station, and it accommodates dogs. So, when my daughter and her partner came for a visit on Friday 3rd May, we rushed to get there in plenty of time (kitchen closes at 20.00), and arrived at 19.15 having already read the menu and having decided on our meals. Unfortunately this was a completely different dining experience. No one came to take our drinks order so we had to go looking for a member of staff. We found the staff having a very sociable ti...
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