Christchurch
Pinocchio's

Pinocchio's

5 Church Street, BH23 1BW, Christchurch, United Kingdom

Pizza • Pasta • Steak • Asiatic


"The most disappointing and disgraceful experience of an Italian restaurant i have ever had the displeasure of witnessing. The only authentic part of the restaurant was the Chefs disgusting behaviour and attitude towards my wife, true old school Italian male, vile. We had our first visit to Christchurch and were looking for a meal out for myself and wife and we regrettably went for Pinocchio's, what a mistake. The staff could not have been nicer and helpful in seating us and getting our drinks and taking our order. The starters came out and were fine, but when the mains came out my wife was very disappointed with her pizza. We both agreed it was extremely wet and the topping was actually slipping off the base whilst trying to eat the first slice. We expressed our concerns to the waitresses who was very apologetic. A fresh pizza was made and it was a slight improvement but still wet. This was also returned. A few minutes after rejecting the second pizza the cheif came storming out and wanted to know what was wrong with the pizza. My wife politely and calmly explained in Italian her expectations of a true authentic (Pinocchio sells itself as authentic) is a crisp base with a dry topping. She also expressed the need to speak in both English and Italian to avoid being rude to me. The chief could not have been more condescending or rude even if had tried. His attitude towards a female customer was appalling and belittling to a female as an old school male Italian would, absolutely disgusting attitude and behaviour. The final disappointing act was the bill and cost of drinks. The price of the drinks was astronomical, £4.80 for less than half a pint of cider was disgusting. This has to be the absolute worst restaurant we have ever had the displeasure of visiting. The attitude was vile and prices disgusting."

Kashmir Indian Tandoori

Kashmir Indian Tandoori

11 Stanpit, BH23 3LR, Christchurch, United Kingdom

Kebab • Pizza • Asiatic • Mexican


"The worst Indian meal we have ever had, it was a disgrace, to start with the Poppadoms were not fresh, the relishes were awful, salad was tasteless chopped lettuce and onion, Raita was yellow, tasteless and stale, the mango chutney was not good at all!! The next course was mixed kebab, it was horrible with some lettuce thrown into the bottom of a dish and 2 cubes of chewy lamb, 2 cubes of tasteless dry chicken and a sheek kebab, then to top off a disastrous meal, the main course arrived, this was an absolute disgrace, the worst curry I have had in my life, it was supposed to be chicken madras which consisted of a watery sauce that hadn't been spiced at all, the chicken was dry and plain with no spices or herbs whatsoever, I took one taste of it and sent it back!!! Needless to say I will never be going back to the Kashmir Indian Restaurant in Christchurch. Continued: Just to clarify the owners reply, we are not liars just truthful honest people wanting a decent Indian meal, we spoke to the waiter with our complaint and he took the madras meal back to the kitchen to show the chef, then returned saying the chef was very sorry and proceeded to refund a portion of the bill, also to clarify we didn't book a table, we called in at 6pm on 14th November 2023 and asked if they could fit us in on a table for 2, the waiters reply was yes and he proceeded to give us a menu. I take offence to being called a liar, this just proves to me that you are very rude and have very poor management skills!! A word of advice, accept criticism from your customer's, they are your bread and butter, take their comments on board to improve your business, to drive them away by being rude is not a good business strategy!!"