Hinckley and Bosworth
Copt Oak

Copt Oak

Whitwick Road, LE67 9QB, Hinckley and Bosworth, United Kingdom

Meat • Steak • Salads • Chicken


"Have been to this restaurant many times and especially the last few years on Christmas Day except for last year of course re Covid-19. We have always supported the pub and restaurant as we are local. Three years ago there was warning signs, management left at short notice, temp staff brought in for xmas day and problems in the bar saw us question whether to return the following year. (We do go quite a bit in the weeks throughout the year) So we again opted for Christmas dinner two years ago, no problems with groups of males in the bar area so a bonus but the food was very delayed and as we had the later setting had run out of some of the food we had selected a couple of months before? This year we saw new management and improvements so after a long conversation in November decided to book for 2021. We went for the early sitting to avoid food running out. We all sat down and service appeared to be good, very quick to order drinks and our starters arrived. Having had our starters we expected a short wait. We noticed quite a few people turning up apologising they were early but were being led to their seats. Whilst we were still waiting they were on their starters (smaller group than ours) so we ordered more drinks and waited patiently. More people were arriving and some people were beginning to argue with staff at the delays, felt a little sorry for one waitress who was left in tears as clearly the manager should have not allowed people in before their time adding to the pressure, they should have been directed towards the bar until their allotted times. After an hour and fourty-five minutes of waiting we asked where our mains were to be told we are trying to sort it. Some people who cam in after us were now on their coffees before leaving. after another half an hour our mains were brought out. The mains were not as ordered and the meat was burnt especially mine which was supposed to be rare! Not wanting to delay or spoil our day any longer so did not complain but the food was also lukewarm and had clearly been standing in the kitchen for some time. One of our party had to wait for their dinner so we did not all start together. Our puddings came out seconds after we had finished our mains in an clear attempt to get us moved on, so much so that we did not receive our Proseco (Booked and paid for early) nor offered our coffee. By that time just wanted to get out of their so was not worth the argument. After two weeks wondering whether to review or not I have decided to leave this one as I feel that I and others had been let down, spent a lot of money for poor service after showing years of support for the place. We have already decided that this would not be our place of choice for next Christmas Day."