"My daughter and I recently visited the Smashburger restaurant in Milton Keynes. We were both very impressed with the food, which was fresh and delicious. The staff were also very friendly and attentive. However, we did have one issue with our order. My daughter ordered a chicken burger with just tomato, but when it arrived, it had everything except tomato. She suffers from social anxiety, so she didn't want me to bring it to the staff's attention. We had tried to order from the app, but that was a confusing mess and didn't offer the options we wanted. Overall, we had an OK experience at Smashburger, and we would have liked to have had our order correct. Here are some suggestions for how Smashburger could improve their customer experience: Make sure that orders are taken correctly, especially when there are special requests. Make the app easier to use and offer more options. Provide more training for staff on how to deal with customers with social anxiety."
