North Hertfordshire
Offley Place

Offley Place

Offley Place Country House Hotel, North Hertfordshire, United Kingdom

Cakes • Lunch • British • Breakfast


"What a total let down. Used to come here for afternoon tea and was great, however went today and was absolutely let down but food and managers response. Arrived and ordered afternoon tea! Waited over an hour for it to come and the table that arrived after us with same number of people received their food first! This although slightly annoying was the least of our worries as when the food came in tier plate I said, please tell me there are three more trays of that!! Another member of our party pointed out that this was not £64 worth of food! There were one round of sandwiches each one sandwich cut into four) and 3 small cakes and a small scone with1 small scoop of clotted cream and small dollop of jam to split between 4 I would have used this up for myself) we were annoyed but then when we picked up the sandwiches the generic supermarket bread was stale! So we complained. The lovely waitress girl was sorry but said she would try and get the manager! I think his name was Ahmet) he came we said this is not £64 pound worth of food here, his response was ' it 's only afternoon tea and not a meal ' I explained that hitchin priory cheaper and nicer than here) was at least twice the amount at which he wouldn 't comment! We said the bread is stale and handed a dry sandwich to him- he said he doesn 't see a problem and would eat himself! He was so rude and arrogant, and as we were using a voucher that I brought my mother for her birthday explained we would not be coming back and would like our money back, he said 'let me have a look and you card ' I gave my card and voucher- he went off for a while with card, came back minutes later and said he would not be refunding and would send me the bill for the tea! I said that we had not eaten any as stale he shoved us out the door and kept saying ' I will send you the bill ' now worried he has taken my card details.I asked who his boss was and he said will be in later. When we googled him he is the hotel owner! Total lies all round and cannot be trusted. 1.be careful if you book as this guy is dodgy- pay with cash2. Only book if you have an appetite of a sparrow and enjoy stale cheap food.Total let down, cheap and unsophisticated food!"

Sg4 Brasserie

Sg4 Brasserie

Blakemore End Road, SG4 7JJ, North Hertfordshire, United Kingdom

British • European • Breakfast • Vegetarian


"Had bought a Groupon deal for Sunday lunch here last year on the recommendation of a friend, and went today, but unfortunately didn 't live anywhere up to our expectations. Venue from outside is really unattractive, however inside, very lovely. We were seated at a booth and having had our young daughter with us, we asked for a children 's menu and we were told they didn 't have one and all they had was the bar menu. When it arrived there was only adult meals on there, so I had to call waitress back to double check if we could have a children 's portion of any of them as she didn 't even think to tell us this when we asked for menu my 3 year old daughter isn 't going to eat a full steak of adult burger and chips and I 'm certainly not paying the full adult price. Waitress didn 't even know and had to go ask. What restaurant doesn 't have a kid 's menu especially for Sunday lunch which generally is family based? Thankfully it was fine and she had a half size of fish and chips. My husband and I had chicken liver parfait to start which was tasty, mains were roast beef and roast pork which was burnt the whole way around and inedible crackling as tough as old boots. Kale and carrots were served on the side chef must have accidentally dropped a whole pot of salt over kale it was ridiculously salty and this is from someone who likes plenty of seasoning. Yorkshire puds were enormous and I think were supposed to be the talking point of the meal, but basically the plate was taken over by an air filled lump of batter. I literally had to hunt a waitress down to get a wine menu and then had to chase further for them to come back and take order. These didn 't seem to be a lot of common sense running around the place. The waitresses were very sweet when you eventually got talking to them but totally untrained, very young and lacked confidence and it seemed like they had been told not to look any customer in the eye. They didn 't seem to be looking around to see if anyone needed their attention. Might I add that the restaurant was no where near busy either so this could have easily have happened. Lack of customers should have been a giveaway from the beginning. My husband left the majority of his food and when plates were cleared, all we got was, finished? Not even a full sentence and not even an acknowledgment the food had hardly been touched. Petit fours followed, which were ok. My husband compared it to a Brewers Fayre and said it was like where you go to eat your last meal before you die given the absolute lack of atmosphere from no customers, mute waitresses and what sounded like a radio on the lowest volume in the kitchen. Visit was topped off by my husband reversing out of our parking space and hitting a number of wooden panels on the ground from building works they were low enough for car sensors not to pick up, and were in a really inconvenient place with no cones or appropriate signing to beware of them. Safe to say we 've given it a go, but will definitely not be going again."