"Dan, the manager, welcomed us immediately and explained a table wasn't available for 30 minutes but we were welcome to wait in the bar, after I'd asked for a table for 5. Before getting to the table he explained the table was ready and it was just getting cleaned. These small details kept us informed. He explained the new staff member would be dealing with us, Sydney, who you would not have guessed had been working their only a week. Working her way between several tables in close proximity she gave customer service with a smile the whole time. My girls, 5 and 9, she was fantastic with and when they were curious about the in-house computer system she showed them it and how when our order turned green it was ready. Whilst serving food to us the conversation from her was informal and comfortable. With a manager like Dan and a staff member like Sydney, we will definitely be returning to this Beefeater. Sydney is young and new but is already a credit to the company and Dan is a very professional, open and friendly manager who always had a smile. Not forgetting, the food was hot, tasty, well presented and given the amount of customers in the restaurant the wait time was more than acceptable."
