Reading
The Shurlock Inn

The Shurlock Inn

The St, Shurlock Row, Reading RG10 0PS, United Kingdom

Pub • British • Steakhouse • Vegetarian


"Very disappointed. 6 of us spent a Combined £600 tab. Was asked to give the table up after an hour and a half. Even though the restaurant was nearly empty. Got our drinks order and food constantly wrong. Awful service which was a shame as the food was good all be it very expensive. £18 for the cheese board which had 3 very small bits of cheese. When we complained and sent it back was told that we had to pay still. Hi, Thank you very much for your prompt reply in looking into this issue. I believe some of the points you have raised also do not line up. Firstly, the first items loaded on to our tab was myself and my girlfriend ordering our own drinks at the bar, so I wouldn’t call this “table service”. I suggest you look at when the food was added to the bill as this was a significant time later. 1 round of drinks was missing ,correct. However, 1 drink was given also incorrectly which you have missed off. In terms of the cheese, we appreciate you taking the cheese off the bill however, this was not done as a good will gesture as we had to ask 2 times that we would not pay for it. I also appreciate your point of “quality over quantity” but 3 slices of cheese which wouldn’t fit in a sandwich is not worth £18. We did take a photo of you wish to see this? We were asked to leave the table at 8:15 when the last drink was purchased at 8:12pm and didn’t receive until after we were warned to leave the table. So this drink was not finished. We fully understand tables are booked after people’s booking but this should be given prior warning (not 15 mins). As we were leaving the restaurant was very empty so was confused why we were asked to leave. As you probably saw we had a young child with us which takes longer than 15 mins to get organised to leave. Sadly, as a table of 3 seperate families we will not be returning due to this experience. We expected better customer service and an apology but seems none of the above was given. On the plus side, the food when arrived was of high quality. Seems as which you are lacking the service to match. My initial response of your reply has shocked me so I am debating posting this exeperience on social media, just so you are aware. Regards"

The Shoulder Of Mutton

The Shoulder Of Mutton

Dunsden Way, Reading I-RG4 9QU, United Kingdom

Fish • Vegan • British • Vegetarian


"The team went above and beyond to accommodate our unique requests with incredible attention to detail and genuine care. Everyone delighted in the food, drinks, and the relaxed atmosphere. Wendy, managing the front of house, and Alan, leading the kitchen team, are true professionals in their roles. They supported us throughout the planning process, and the entire Shoulder of Mutton team exceeded our expectations in every way. The decorations were stunning, the food was scrumptious, and the service was exceptional. Every detail was flawless, making our day feel truly perfect. We are so grateful for the opportunity to celebrate our special day in a way that allowed us to relax and enjoy without worrying about the logistics. The team accommodated our dietary restrictions, including nut allergies and intolerances, without any hassle, which is a rarity these days. If you're considering a visit or looking for a local gastropub that genuinely cares and offers high-quality food and service, make sure to check out the Shoulder of Mutton. You won’t regret it! We will undoubtedly return time and time again. **Dietary Notes:** They are excellent at accommodating allergies, including nuts, as well as vegetarian and dairy requirements. Just speak to the staff about your needs. **Parking:** There is ample parking available for many guests. **Accessibility:** The restaurant is step-free, making it accessible for those with limited mobility, including our family members. There is a ground-floor restroom without any steps to navigate."