Telefono: +441189349094
Indirizzo: The St, Shurlock Row, Reading RG10 0PS, United Kingdom
Città: Reading
Piatti: 18
Recensioni: 6260
Sito Web: https://www.theshurlockinn.co.uk
"Very disappointed. 6 of us spent a Combined £600 tab. Was asked to give the table up after an hour and a half. Even though the restaurant was nearly empty. Got our drinks order and food constantly wrong. Awful service which was a shame as the food was good all be it very expensive. £18 for the cheese board which had 3 very small bits of cheese. When we complained and sent it back was told that we had to pay still. Hi, Thank you very much for your prompt reply in looking into this issue. I believe some of the points you have raised also do not line up. Firstly, the first items loaded on to our tab was myself and my girlfriend ordering our own drinks at the bar, so I wouldn’t call this “table service”. I suggest you look at when the food was added to the bill as this was a significant time later. 1 round of drinks was missing ,correct. However, 1 drink was given also incorrectly which you have missed off. In terms of the cheese, we appreciate you taking the cheese off the bill however, this was not done as a good will gesture as we had to ask 2 times that we would not pay for it. I also appreciate your point of “quality over quantity” but 3 slices of cheese which wouldn’t fit in a sandwich is not worth £18. We did take a photo of you wish to see this? We were asked to leave the table at 8:15 when the last drink was purchased at 8:12pm and didn’t receive until after we were warned to leave the table. So this drink was not finished. We fully understand tables are booked after people’s booking but this should be given prior warning (not 15 mins). As we were leaving the restaurant was very empty so was confused why we were asked to leave. As you probably saw we had a young child with us which takes longer than 15 mins to get organised to leave. Sadly, as a table of 3 seperate families we will not be returning due to this experience. We expected better customer service and an apology but seems none of the above was given. On the plus side, the food when arrived was of high quality. Seems as which you are lacking the service to match. My initial response of your reply has shocked me so I am debating posting this exeperience on social media, just so you are aware. Regards"
Menu - 18 opzioni
Tutti i prezzi sono stime.
Tartare
Tartare classico con carne di manzo fresca, servito con capperi, cipolle e senape, accompagnato da pane tostato croccante.
Risotto
Risotto cremoso con funghi porcini, arricchito da un tocco di Parmigiano Reggiano e profumato al tartufo.
Torta Di Formaggio
Un dolce cremoso con strati di formaggio morbido su una base croccante di biscotto.
User
had the belly pig roast dinner, that was great. beautifully landscaped place, clean the staff was very friendly. would be back here.
Indirizzo
Recensioni
User
amazing eating! very attentive staff especially he is very well informed and friendly. is again 100% for more mouth irrigation steak 850g next time
User
friendly staff and eating was nice, but it was very quiet and it was unhappy cold in the restaurant. the personal created a brilliant atmosphere and made the overall experience a good one.
User
We had an absolutely delightful lunch here. Fantastic setting, especially outside. Service was very friendly and attentive. Food was very good and the cuts of meat excellent and very satisfying. We would definitely recommend!
User
Absolutely incredible food, served in a stylish, trendy country pub setting. It's tucked away in the middle of nowhere but gets busy so I'd recommend booking in advance. They have superb regular live music acts playing here also.
User
The food was delicious and priced reasonably for such lovely food. The staff were so friendly and helpful and made you feel welcome, and even surprised us with a desert for my mum's birthday. And the restaurant itself is beautiful!
User
sat for a festive and was super impressed. we chose the roast, for two that were just excellent. Although light on the expensive side, they have a really good portion size and the quality was immense. also had some of the new cocktails that were just delicious. they will be recommending
User
awesome chicken roast, the rest of the table shaved around the steak, big sourdough brot starter, and the sides we enjoyed were the Mac cheese framed spinat. was not a big fan of the hash side. the sticky toffee pudding was the great pudding winner; I was disappointed about the klempner crumb (too liquid and not broken enough) reservations recommended!
User
A lovely, modern but quaint, little gastro pub with outdoor dining. It was our first venture out post lockdown, and with a 1 month old at that. The staff were all fantastic, very attentive and caring. When we arrived they (without prompting) gave us a table with a bit more privacy and in a quiet area for the little one with space to leave the pram. The menu is simple but delicious. We highly recommend their smoked salmon starter. There really is only one (logical) choice of main and that's the steak. Various cuts available with some priced by weight. Our steaks were cooked just how we liked them and the sauces available were delicious (we had the peppercorn sauce and the red wine and bone ma...
User
Very disappointed. 6 of us spent a Combined £600 tab. Was asked to give the table up after an hour and a half. Even though the restaurant was nearly empty. Got our drinks order and food constantly wrong. Awful service which was a shame as the food was good all be it very expensive. £18 for the cheese board which had 3 very small bits of cheese. When we complained and sent it back was told that we had to pay still. Hi, Thank you very much for your prompt reply in looking into this issue. I believe some of the points you have raised also do not line up. Firstly, the first items loaded on to our tab was myself and my girlfriend ordering our own drinks at the bar, so I wouldn’t call this “table...
Categorie
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Servizi
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Wifi
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Takeout
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Parking Area
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Outdoor Seating
