Telefono: +441214489660
Indirizzo: 88-90 Bristol Street, B5 7AH, Birmingham, United Kingdom
Città: Birmingham
Piatti: 8
Recensioni: 3713
Sito Web: https://quarterhorsecoffee.com/
"Hello, I originally intended to write a less positive review, but after further consideration, I believe that this establishment is one of the best, if not the best, coffee houses in Birmingham. I have been a loyal customer of QHC for several years now, consistently receiving excellent quality products and exceptional service. Today, I found the service to be slightly disappointing, despite the high quality of their products (by the way, their taster espressos helped me regain my sense of smell and taste after experiencing long Covid). However, these minor issues would not be significant at a chain coffee shop. As someone accustomed to the fresh air of the mountains, even the faintest unpleasant odor catches my attention. I brought up my concerns with Siobhan in the absence of Paul, and I was impressed by her handling of the situation. Despite facing unexpected challenges with staff and equipment that day, she was actively assisting customers and resolving issues throughout the bustling establishment. She took the time to explain the reasons behind the problems I had raised, offered to make amends for any mishaps, and maintained a respectful and polite demeanor despite the challenges of the day. The conversation could have easily become awkward, but Siobhan excels in providing outstanding customer service. She has won me over, and I highly recommend this place. I hope they continue to thrive and expand in the future."
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