Telefono: +441621860262
Indirizzo: 15 North Street, Maldon, United Kingdom
Città: Maldon
Menu Piatti: 10
Recensioni: 2679
Sito Web: http://queensheaddarcy.co.uk/
"Well it's a shame when you have to write something bad about an issue when you visit a place. We had arranged to have drinks with friends as one of our party was celebrating their 60th. We contacted the venue to enquire if this was Ok and that they could hold onto a cake which was purchased for them. The staff member we spoke with was polite and most helpful with our request regarding the cake. Upon arrival everyone was waiting for the main guest who we had brought along. We were not aware the Venus was holding a quiz evening otherwise we may have chosen another venue. Well when we got there not many people seemed to be there for the quiz, but we sat in our group at the back of the venue well away from others at the time. Another party turned up and sat in the same room, but were far enough away in our opinion. The quiz started and things were going swimmingly until the landlord and landlady interacted with us. It seemed obvious that we were not welcome as they starred at our party as they walked by. They made comments to a couple of our group about us being there on this quiz night. One of the party explained it was their birthday, but my wife explained that at no time was she made aware of a quiz taking place. The landlord and lady both made comments in relation to spoiling the quiz by our party, but my wife apologised to the party near us and they said at no time we were loud or spoilt anything in their view. My wife told me the landlord was.rude in the way he spoke to her while retrieving the cake from the fridge outside where it had been placed. My wife explained she was obtaining the cake and all he kept saying was that she should not be behind in this area. It was not secured off and there were no signs expressing the public/customers should not be in this area. The venue is a local to a couple of our party and we have been there previously as it is not too far from where we live. Now none of us will visit the venue as the experience was not pleasant and we were clearly not welcome, but they seemed happy to take our money on a quiet Wednesday evening. The landlady was also heard speaking to a member of staff rudely relating to the cake and I hope they received an apology from her for that. The only reason for the 2 star service was for the other staff as they both deserved one each. This is an additional edit following their response. At no time as mentioned in the post was my wife informed of any quiz. As also mentioned we would have considered changing the venue under those circumstances. You have made no reference to the comments received especially from the landlady who clearly said to one of the party you have spoilt the quiz. You yourself spoke to my wife rudely in that you kept saying the same thing, but as it has been mentioned at no time did anyone offer to get the cake for her and no restriction was in place. We left early instead of staying because of the situation and for an early weekday night our custom I would have thought would have been greatly received."
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