The Bay Tree - Piatti

12-14 Sheep Street, OX18 4LW, West Oxfordshire, United Kingdom

🛍 Pub, Steak, British, Vegetarian

4.1 💬 2717 Recensioni
The Bay Tree

Telefono: +441993822791

Indirizzo: 12-14 Sheep Street, OX18 4LW, West Oxfordshire, United Kingdom

Città: West Oxfordshire

Menu Piatti: 2

Recensioni: 2717

Sito Web: https://www.cotswold-inns-hotels.co.uk/the-bay-tree-hotel/

"1-star review due to food poisoning and most importantly lack of appropriate response from management. We went for dinner with my wife and had the exact same dish. Roughly 6 hours after, both of us started feeling stomach cramps which then turned out to be pretty severe food poisoning with all the worst signs. My wife and I didn’t eat lunch from the same place and had no snacks during the day… My wife had to spend the entire day in bed while trying to breastfeed our 5-month old baby. It’s been four days and we still have symptoms. Yet the management response couldn’t be poorer. Firstly we had to wait almost 48 hours for the general manager to call us after emailing, going there in person and chasing by phone. When she called she didn’t apologise once. Not once. She told us a third party would investigate the case fully, including by calling us and give the parent company a report. It’s been five days and we still haven’t heard from that third party investigator. So I trust that the fridges have been wiped and the kitchen cleaned and the investigation will reveal nothing? The appropriate response from a general manager in the hospitality industry would have been to apologise, and offer compensation so we can move on, then go and do your internal investigation to ensure it doesn’t happen again. Instead the manager focused on not accepting liability, making us feel cheap suspected grifters."

Menu completo - 2 opzioni

Tutti i prezzi sono stime su Menu.

Piatti A Base Di Uova

Dessert

Natasha Natasha

A very nicely decorated historical house, the food and service was great. Highly recommended.

Indirizzo

Mostra Mappa

Recensioni

mdC1215RM
mdC1215RM

Terrible quality of food. Burger is £19 terrible value and was not served as described on menu Service awful Dirty restaurant


Karl
Karl

Only one bar staff member as it was a quiet evening eating in the bar area but he was excellent. The food was delicious and arrived quickly. Highly recommend.


Steve
Steve

The food was incredible in a beautiful setting! A fantastic menu and the food was absolutley outstanding. The staff are very professional, attentive and very friendly indeed. Visualizza piatti


Navigate14255001891
Navigate14255001891

Myself My wife chose the Bay tree restaurant to celebrate our 30th Wedding Anniversary. We were not disappointed the restaurant decor and atmosphere was fabulous. The food was truly exception and the staff really made you feel spoilt. As a surprise they laid on a dessert, which was a really nice touch. I wouldn't hesitate to recommend this restaurant.


Claire
Claire

Couldn’t fault my Sunday lunch. However the staff were busy laughing and chatting loudly between themselves to the extent it was annoying and unprofessional. Flowers on the table dead. Sticky price label visible on the flower pot. Crumbs on the seat. Gents loo needed a good clean Chefs food fabulous. But everything else lacking Beware of the “optional 12.5 “ service charge


globalgirlLondon
globalgirlLondon

Booked for a Sunday lunch to celebrate a birthday. Wondered why it was so empty. We were the only ones there. Soon realised it was because the food and service were horrendous! The cauliflower fritters were just huge undercooked lumps of cauliflower. The broccoli side dish was uncooked. The roast was inedible and the vegetables accompanying the roast were black. We still to this day cannot figure out what they were! We were going to order some dessert as we were still hungry after not being able to eat our mains but the waitress disappeared and we were left with dirty plates alone in the restaurant! I eventually left some money on the table to pay as we had been deserted! Needless to say, we... Visualizza piatti


Arun
Arun

Been to this place before and we liked it here as its not normally that busy. Took my mother here last week for some drinks and nibbles or a potential dinner (we walked in as theres no wedding this time) Sat in the bar and a young dark haired girl served us. at first she was lovely but after pointing out that my mum has an allergy her whole attitude shifted, Yes we forgot to mention that my mum have an allergy but sighing and sounding exasperated in front of us was down right uncalled for. Went to the bar to get her attention as we needed some serviettes to hear her over the phone saying “my table is a joke and didnt mention their allergies” We think this is unacceptable in a hospitality bus...


Caroline
Caroline

Staff were, ambience was, perfect! Staff could not have been more attentive. However our afternoon tea, (which was a gift), was very disappointing. Consisting of THREE finger sandwiches each, (note: NOT 6 slices of bread, but 4 slices cut into three thin parts each), and each quite soggy AND stuck to the napkin on the plate! Scones were small, and too hard. In adfition, we ordered the artichoke soup, and chips which I rate 10/10. Pity that the intended 'highlight ', (the afternoon tea), was such a letdown! I love the Bay Tree usually, and only live 15 minutes away. However on this occasion the afternoon tea was a disappointment, which is a great shame, as I had high hopes. To reiterate, your...


Ludovic
Ludovic

1-star review due to food poisoning and most importantly lack of appropriate response from management. We went for dinner with my wife and had the exact same dish. Roughly 6 hours after, both of us started feeling stomach cramps which then turned out to be pretty severe food poisoning with all the worst signs. My wife and I didn’t eat lunch from the same place and had no snacks during the day… My wife had to spend the entire day in bed while trying to breastfeed our 5-month old baby. It’s been four days and we still have symptoms. Yet the management response couldn’t be poorer. Firstly we had to wait almost 48 hours for the general manager to call us after emailing, going there in person and... Visualizza piatti

Categorie

  • Pub Goditi un'atmosfera vivace con i nostri classici preferiti del pub. Dalle sostanziose hamburger e fish 'n' chips a torte salate e birre artigianali, il nostro menu promette un'esperienza accogliente ideale per rilassarsi con gli amici.
  • Steak Assapora tagli pregiati di succulente e tenere bistecche, grigliate alla perfezione. Ogni morso offre un'esplosione di sapore, servita con contorni classici e salse deliziose per migliorare la tua esperienza culinaria. Visualizza piatti
  • British Tradizionale e sostanzioso, il menu britannico offre classici di conforto come fish and chips, succulenti arrosti e torte salate. Riscopri i gusti familiari, amorevolmente realizzati con ricette senza tempo e ingredienti freschi e locali.
  • Vegetarian Goditi la nostra vibrante collezione di piatti vegetariani, realizzati con le verdure più fresche, sapori ricchi e spezie saporite. Gustati un piatto salutare e delizioso che celebra i migliori ingredienti della natura.

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