Telefono: +441788569466
Indirizzo: Brownsover Road, Rugby, United Kingdom, CV21 1HL
Città: Rugby
Piatti: 5
Recensioni: 1470
Sito Web: http://www.harvester.co.uk/restaurants/eastandwestmidlands/thebellandbargerugby
"We went to the Bell and Barge for lunch today .We used to like Harvester restaurants but following a disastrous breakfast there some time ago, Harvester ignored my letter , we have been avoiding Harvester.Today we decided to give them another chance it the experience was below standard and the management need a tightener.!On arrival we discovered the car park area to be litter strewn and untidy. It 's not been like this before with abandoned ceramic coffee mug, sweet wrappers and empty pop bottles. A 5 minute litter pick? The time was 11-50 and we were directed to a seat. We always have a dish called Simply Chicken but this has gone from the menu now but there is a similar more costly dish that we both ordered.Simply Chicken used to include a baked potato but the new dish didn 't.We had to order the baked potato as an extra but the waitress explained that due to a miscommunication in the kitchen , no one had put the potatoes on and they would be an hour.I expressed my disappointment and the waitress explained that the garlic mash was very nice. She explained that the salad bar wasn 't ready yet.We ordered bitter shandy which soon arrived and we waited for the salad bar to receive its bread rolls and serving spoons. Seemed a bit slack as they open st 11-30?The bitter shandy tasted like a soft sweet drink and it looked cloudy and unappetising.The salad bar proved better than we remembered .The service of our main was quick and efficient.When the bill came it included £6 for one and a half pints of bitter shandy.I explained about the drink being awful and advised the waitress to see her manager about the bill. She took the drinks away and came back explaining they said the bitter was off last night , but no one told anyone I remarked that it usually meant that they needed to clean out their pipes. The deducted the £6 from the bill.The restaurant opens ar 8-00 for breakfast .The toilets were disgusting with litter , spent toilet paper etc strewn around.The toilet bowls were dirty and the place needed a good blitzing.The waitress was friendly , caring and polite .The manager needs to run a tighter ship!!I will not write again to Harvester as they lack the customer care or manners to reply.Shall we use Harvester again ? Would you?"
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