Telefono: +442825645234
Indirizzo: United Kingdom, BT43 6, Ballymena
Città: Ballymena
Menu Piatti: 8
Recensioni: 4730
Sito Web: https://booking.resdiary.com
"We booked our lunch for 1.30pm and when we arrived we were seated at our table and told that someone would be over shortly to take a drinks and meal order. The waiter came over to take our drinks order but said that he could not take our food order at the minute as the kitchen was backed up and they had been asked to slow it down and that he would be back once they were ready to take our order. Our drinks arrived promptly and the waiter appeared again 20 minutes later to take our order which was a Christmas dinner and the Chicken stack. We waited and waited and we could see that a large table beside us got their starters then followed by their mains and had finished their mains and we were still waiting. Three ladies arrived 30 minutes after us and their meal arrived after 30 minutes and we were still waiting for our dinner. I then called over one of the waiters and explained that we had been waiting for an hour now and that the three ladies that arrived 30 minutes after us had got there meal before us, she said that she would let the kitchen know. Five minutes later another waiter called over to say that the hold up was the party of 24 beside us that had taken time to get out and that there was another large party to be served before us and that they would get to us after that. By 2.45pm and still no sign of our dinner we decided that we had waited long enough and how much longer were we going to have to wait. We went over to the bar and cancelled our meal and paid for our drinks. I know how a kitchen works and the dockets are prioritised as they come in for each table. If you have to many big parties all at once you need to space them out so as to let the kitchen cope and for diners like myself to get our meal at a reasonable waiting time. We normally dine here throughout the year and the service is very good but this time it was just utter chaos, we will remember to give it a miss next year in December."
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