Telefono: +441633400297
Indirizzo: Llanvaches Road, NP26 3YD, Monmouthshire, United Kingdom
Città: Monmouthshire
Piatti: 6
Recensioni: 2152
"Visited lunchtime 9 January as a party of five family members, two of whom were ladies in their nineties, and a dog. The booking was made several days in advance and seating requirements explained. When we arrived, no table had been allocated and it was obvious that the staff on duty were not aware of our requirements. The elderly ladies in our party were kept standing while tables were put together to accommodate us. We ordered from the two courses for £16 menu. There was a noticeably long delay before we were served our main course with no apology or explanation for this. Two of us ordered the fish and chips. Now, as the menu stated ‘fish’, we weren’t expecting prime pieces of cod but neither were we expecting a rubbery curled up piece of fish in some batter, which was hardly warm. In fact the chips were hotter. When a waitress came and asked if everything was ok with our food I explained the problem. She offered to take it back to the chef but as we had already waited a long time for our food we were not in the mood for another delay while others in our group carried on eating. There was no offer of compensation. When the main course had been cleared away we waited for someone to offer the dessert board. It didn’t happen. I had to attract the attention of a waitress to bring us the board. Another waitress took our orders. One of our party asked for the crème brûlée and was told that wasn’t on the menu as we’d been given the previous day’s board! As I’ve had to spend time on this review, I might as well point out that the glasses, containing the two ginger and lime drinks that we ordered, were not clean. As well as water stains (I assume) from the dishwasher, there were finger marks on the outside. We didn’t complain about these. We have visited this pub several times in the past, apparently under previous ownership. Maybe the management might consider whether or not they have the right calibre of waiting staff, who don’t stand around chatting, and also checking that all is ok in the kitchen."
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