Telefono: +441782643555
Indirizzo: Trentham Gardens Stone Road, Stoke-on-Trent I-ST4 8JG, United Kingdom
Città: Stoke-on-Trent
Menu Piatti: 4
Recensioni: 6668
Sito Web: https://www.bluediamond.gg/restaurant/six-arches-restaurant-trentham
"Curious about the delay, I went to check on our order. They informed me that it hadn’t been placed, despite having the receipt as proof. They claimed they had attempted to deliver the drinks, but I was attentive and hadn’t seen anyone come by. They assured me they would take care of it, but there was no apology offered. After waiting another 10 minutes with no drinks, I returned to the counter to request a refund. At that point, they told me our drinks were ready, but after 30 minutes, I was fed up with the wait. When I asked for the refund, I received it without a single apology. Meanwhile, my husband, who was with our son, overheard a man and a woman discussing my refund. The man said something like, "Just give her the refund and get her out of here!" My husband went up to the woman and asked whether the man was the manager. She confirmed that he was but denied that his comment referred to me, claiming it was about the employee handling my refund. I can't understand why she would defend her colleague in such a manner. Needless to say, we will never return to this restaurant again. The service was absolutely appalling."
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