The Willow Tree - Menu

12a The Sq, Newtownards, United Kingdom

🛍 Cafés, Coffee, British, Breakfast

4.4 💬 417 Recensioni

Telefono: +447723346671

Indirizzo: 12a The Sq, Newtownards, United Kingdom

Città: Newtownards

Piatti: 6

Recensioni: 417

Sito Web: https://www.facebook.com/thewillowtreecomber/?rf=111135902358160

"Have ate here quite a few of times over the years without any issues until today when I went for lunch, ordered chicken curry and found 2 bones in it so just said to the owner to let her know incase anyone else or a child had got it and could have choked or anything the lady said she would check the plate so when I was paying I said to her did you see the bones and her reply was no I didn’t and there wouldn’t have been any bones as it’s chicken fillets used (bit strange as they were both sitting on the plate and definitely big enough to see) so I said would you like me to show you and she said no I don’t! Her attitude was completely uncalled for and it’s not like I was shouting it or being rude to her! A simple sorry about that would have been fine but maybe it was easier for her to lie about it and be rude ‍"

Menu - 6 opzioni

Tutti i prezzi sono stime.

Nicola Nicola

Very mediocre

Indirizzo

Mostra Mappa

Recensioni

Belfast
Belfast

Great staff great food like home from home


Sharon
Sharon

Delightful environment and meal. Service: Dine in Meal type: Lunch


Rose
Rose

I wish it was able to open as I would love a chicken stack right now ????


Roy
Roy

Friendly service, relaxed atmosphere, great food and fantastic local art on show.


Marie
Marie

just had the most beautiful Xmas Dinner takeaway.was so tasty and so much of it Highly recommend .Thanks


Jack
Jack

The food is absolutely delicious and is very well priced. The atmosphere is good and the pictures are awesome because they're Star Wars lol. Highly recommend to anyone!


Hollie
Hollie

So happy we came across this restaurant. The staff and owner were friendly and helpful. Our breakfasts were delicious. Our son especially enjoyed the sweet pancake stack with bananas and blueberries. We couldn't resist buying some baked goods on the way out either. Service: Dine in Meal type: Breakfast


Christine
Christine

Thanks Lindsey for your fast and efficient service to Lisbane. The food was delicious ????. My son ordered full fry with mushrooms beans,,,it was still piping hot he finished the lot!!!! I had a mushroom omelette it was just perfect. Highly recommended top class food and service will be ordering tomorrow morning ????????????


Shannon
Shannon

Have ate here quite a few of times over the years without any issues until today when I went for lunch, ordered chicken curry and found 2 bones in it so just said to the owner to let her know incase anyone else or a child had got it and could have choked or anything the lady said she would check the plate so when I was paying I said to her did you see the bones and her reply was no I didn’t and there wouldn’t have been any bones as it’s chicken fillets used (bit strange as they were both sitting on the plate and definitely big enough to see) so I said would you like me to show you and she said no I don’t! Her attitude was completely uncalled for and it’s not like I was shouting it or being r...

Categorie

  • Cafés Affascinanti caffetterie che offrono una varietà di caffè e tè appena preparati, insieme a spuntini leggeri, prodotti da forno e dessert. Perfette per un risveglio mattutino o una pausa pomeridiana in un'atmosfera accogliente.
  • Coffee Concediti la nostra ricca e aromatica selezione di caffè, sapientemente preparata per risvegliare i tuoi sensi. Dal classico espresso ai cremosi cappuccini, scopri la miscela perfetta per iniziare la giornata con una nota di sapore.
  • British Tradizionale e sostanzioso, il menu britannico offre classici di conforto come fish and chips, succulenti arrosti e torte salate. Riscopri i gusti familiari, amorevolmente realizzati con ricette senza tempo e ingredienti freschi e locali.
  • Breakfast Inizia la tua giornata con le nostre deliziose opzioni per la colazione, che spaziano dalle classiche uova e pancake a frullati salutari e yogurt. Perfetto per un pasto sostanzioso o un leggero spuntino mattutino!

Servizi

  • Takeout

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Romas

Romas

4 Regent Street, Ards, United Kingdom

Pub • Steak • Irish • British


"NO SAFE PROCEDURES IN PLACE FOR SEVERE ALLERGY SUFFERERS Start with the worst a mum of two (toddler and baby) attended in our party and informed serving staff that both have dairy allergy when ordering our food. The mum is a breastfeeding mum (on holiday) and has been avoiding dairy in the time spent with us so as not to pass diary onto her baby through her breast milk. The toddler cannot take dairy now that she is on solid food. Unfortunately for us, the vegan meal was served with carrots tossed/cooked in butter, (which in itself should not have occurred given this was ordered as part of a vegan meal), but which was only noticed at the end of the meal after the toddler started to break out in hives. Having been spoken to separately by waiting staff, chef and management, the only recompense was apologies and 20% off the food bill. The serving staff said a note had been made on the docket and the chef said he had been too busy to notice note this was a Tuesday evening at 5.30 and the restaurant was only about half full. Words are cheap and had the toddler suffered a severe reaction that may have required ambulance attendance, the 20% off the food bill would have done little to recompense our family. Thankfully the parents were quick to administer medication. We recommend that the restaurant respond to this review about how their procedures are to be changed to ensure someone else does not suffer more seriously than we did. Thankfully the parents had the correct medication and epi pen with them. The attitude and culture to responding to this incident was all wrong. By consequence, the kitchen is at worst negligent and disrespectful and at best, careless. I would not trust this kitchen with taking adequate respect over anyone's food allergies, intolerances or avoidances, particularly as the vegan meal was served with butter. Food 1* due to the above and while some of us enjoyed our food around the table, the vegan option was noted to have little taste from the vegetables. Service 3* waiting staff attentive and polite, but again didn't seem trained on how to handle our incident and were keen to pass the blame of communication to the kitchen. Atmosphere 3 nothing notable. We were escorted to a comfortable set of tables for our party size, but we left feeling angry and let down by the response and lack of consideration for our allergy sufferers."