Chef And Manager - Piatti

Grace Neill's

➤ 33 High Street, BT21 0AH, Ards, United Kingdom

Piatti • Kebab • Cafés • Mexican • European

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"We have eaten in Grace Neill many times the food has always been very good and we enjoy the live music. Tonight we booked a table for 4 in the restaurant for dinner and enjoyed lovely starters and main courses. The problem arose when we realised that the table was flooded with water, my husband’s trousers were soaking and my dress could have been rung out. We drew this to the attention of the waitress who went and got the manageress. We suggested that the ice bucket was leaking. The manageress said this was unlikely, held it up in the air and then admitted that it was in deed leaking. She offered me some ‘blue towels’ to dry my dress off and when I declined she offered to take me ‘into the disabled toilet’, which I found rather bizarre and also declined. When the bill came £191) no gesture had been made to compensate for soaking our attire. I took the bill to the girls at the till and asked them to have another look at it, in light of our soaking clothes. The manageress returned to the table, with a new bill, having deducted an amount by way of compensation, for which we were grateful, but then she proceeded to comment that I had been rude to staff. Ironically, we found this comment rather rude in itself and also totally unnecessary. Having admitted that our dining experience was not perhaps 100%, it was rather counter productive to then claim we had been rude. It also further exacerbated our dissatisfaction. A disappointing end to what should have been another lovely meal in our local pub. Perhaps some management training in customer service would be useful."

The Lighthouse And Grill

➤ 27 The Parade, BT21 0HE, Ards, United Kingdom

Piatti • Sushi • Seafood • Mexican • European

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"Good for an early tea, not for a weekend night out, more of a diner feel. quick stop for a casual bite. A friend and I took our elderly parents for a Christmas evening. Compliments to their chef food was good. Staff nice. Just a shame on a Saturday night in December it closes promptly at 10pm music is turned off and they mop the floors around you. We took the hint and moved out to front the porch to wait on our lift which was on the way, we were then ushered onto the street by the owner, on what was a bitterly cold and windy night, fortunately not pouring. We left disappointed. I wouldn't return and it was a sad end to a lovely night it's a shame that we had already left the 20% tip. To summarise it's more suited to the large footy team crowd that popped in for a quick pre bite and shots before hitting the town not for a night out at a restaurant if you want to catch up."

Harbour And Company

➤ 31 The Parade, Ards, United Kingdom

Piatti • Sushi • Seafood • European • Fast Food

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"Harbour and Company Wood Fired Kitchen is a culinary gem that truly stands out. From the moment you step in, the warm, inviting atmosphere sets the stage for an exceptional dining experience. The rustic yet modern decor, highlighted by the open wood-fired oven, creates a cozy ambiance that's perfect for any occasion. The menu is a delightful blend of creative and classic dishes, all expertly prepared with the freshest ingredients. The wood-fired pizzas are a must-try – perfectly crispy crusts topped with a harmonious blend of flavors that will leave you craving more. The seafood options are equally impressive, with each dish showcasing the natural flavors of the ocean. What truly sets Harbour and Company apart is their commitment to quality and customer service. The staff is attentive and knowledgeable, always ready to provide excellent recommendations and ensure that every guest feels welcome and well-cared-for. The drinks menu, featuring a selection of fine wines and craft beers, perfectly complements the food and adds to the overall experience. In short, Harbour and Company Wood Fired Kitchen is a fantastic dining destination that never disappoints. Whether you're looking for a casual meal with friends or a special night out, this restaurant delivers on all fronts. Highly recommended!"

The Moat Inn Donaghadee

➤ 102 Moat Street, BT21 0ED, Ards, United Kingdom

Piatti • Kebab • Cafés • Sushi • Asiatic

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"only place in donaghadee you can get real beer on the hand pump that is so much better than tap. eating is from a very high standard with a menu for all. they can eat in the restaurant above, but this has no disabled access. fortunately, there are also plenty of space in the lounge, which is perfectly furnished for diners and has the same selection of menu and a beautiful atmosphere and which is easily accessible to everyone with an impediment. we arrived on Thursday without booking to lunch (more popular times can be advisable to book). my man and my friend had the roast beef that was so nicely cooked that it fell moist, tender and lightly apart. I had the steak and ale pee that was packed with meat and absolutely delicious. also the veg was perfectly cooked. we will certainly be back and would recommend this place to everyone."

Pier 36

➤ 36 The Parade, Donaghadee BT21 0HE, BT20 5BE, Bangor, United Kingdom

Piatti • Cafés • Steak • Irish • Seafood

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"The chowder is great, although today we only got 1 slice of wheaten instead of the usual two not a big deal but thought it was worth mentioning. Service was a bit slow today and the place wasn't all that busy so not sure what happened there but the staff are very friendly. My main was the haddock, which I wasn't a massive fan off, the batter tasted a bit overdone which could be due to the oil it was cooked in. It was good, but just not for me. The chips I got were also not amazing and felt like they were perhaps sitting under a heat lamp for longer than needed (again could be down to the slow service). Dessert was the chocolate brownie, and this was very good. Service is usually on point, so tonight was obviously just a one off. Overall very good, and will be back."