Telefono: +441903746964
Indirizzo: 13 Church Street, Horsham, United Kingdom, RH20 4LA
Città: Horsham
Piatti: 12
Recensioni: 1951
Sito Web: http://www.thirteenchurchstreet.co.uk/
"I have been to Thirteen many times over the years, loving its cosy vibe, simple decor and, of course, the food which was outstanding. The owner was enthusiastic and warm which added to the experience. We loved the place so much we booked out the venue for my mother-in-law’s 60th birthday. So, not having visited for years, I anticipated a good evening with friends in May. I was disappointed. In short, the owner wasn’t there which may account for the poor customer service. The waitress appeared to be waiting at all the tables so was somewhat stressed. She asked us not to order particular cocktails as she didn’t know how to make them… Er, ok… Was she the sole waitress and mixologist? Little wonder she was stressed and flustered! Thankfully for her, the restaurant was not busy… As for the food? Mediocre. Many of the different dishes tasted the same and the presentation was slapdash. Desserts appeared to largely feature Movenpick ice cream… I’d be more impressed if the restaurant promoted local brands, not a multinational… As for the ambience? Zilch. The previous cosy restaurant with dimmed lighting, fresh flowers on the table flickering candles has disappeared. The restaurant has expanded into the next door building with an archway leading to more seating however the lighting was harsh for an evening setting, battery operated tea lights on the table looked cheap, menus no longer printed on paper were plastic covered. No doubt a throwback to the Covid era but adds to the general feeling of cheap and cheerless. The general feeling is of decay and sliding standards. We were last to leave the restaurant. Using restroom just before leaving, I had to file past the staff who were lounging around on a beach sofa looking at their phones or into space… This added to the air of unprofessionalism made us feel as if we’d overstayed our welcome. Maybe they were tired and bored but I’d advise that they chill out behind the scenes until the clientele have left. We wont’t bd back. There are so many other restaurants to choose from offering a better experience."
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