Kingston upon Hull, City of Kingston upon Hull, City of

Kingston upon Hull, conosciuta per la sua ricca storia marittima, offre piatti tradizionali come le frittelle di Hull e il pesce e patatine ricoperto di spezie, che riflettono la sua eredità costiera e i sapori locali.

Level Cafe Grill

Level Cafe Grill

160 Newland Avenue, HU5 2NN, Kingston upon Hull, City of, United Kingdom

Pasta • Pizza • Steak • Italian


"Decided to go for a nice lunch out as weather was nice, walked into restaurant which was freezing (colder than what it was out side), we were seated directly in front of the open door and the draft was so cold. I asked for the door to be shut, I was told they can’t shut the door and we were told to move to the table behind, which was still in line with the door, defeating the object of moving. I asked to sit in the corner of the restaurant and was told no as it had to be a table of 2 we were seated at. I asked another member of staff to shut the door and they said no because it is too hot for the members of staff who were “running” around, even though it was really quiet. I explained that i don’t want to eat in a freezing cold restaurant that’s drafty as my food will get cold. I was told to put my jacket on by a member of staff, which had an extremely rude tone to it , and also why would I want to sit and eat a meal with my jacket on? She said if we don’t want to be cold, we can go eat elsewhere and gave us 5 minutes decide whether we wanted to order food. By the time They brought our drinks over, we said we were going to leave, they asked us to pay for our drinks that we hadn’t touched, we declined due to the staff failing to accommodate to us and being rude. The fact they would rather us leave than simply close the door or move us to a different table is disgusting and I felt that because I am a young person, they felt like they could belittle me. This is a real shame as the food and drinks here are really nice, but I’m not going to give my money to a restaurant who only accommodate to their staffs needs and not the customers. They could’ve easily shut the door or moved us out of line with the door, absolutely ridiculous and awful service."

La Loggia At The Ferens Gallery

La Loggia At The Ferens Gallery

Ferens Art Gallery, Kingston Upon Hull, City Of, United Kingdom, HU1 3RA, Kingston upon Hull, City of

Pizza • Coffee • British • Vegetarian


"The completely unprofessional and ill tempered staff with the exception of the chef ruined our trip to the gallery. First the poor woman on the till trying to take orders lacked training and was completely out of her depth. There were two waitresses and one had to supervise her all the time so that created more pressure. After a long wait to order in a queue of only 3 we chose a table. It wasn't busy as we were quite early for lunch with around 12 diners were in. I talked to the lady trying to work the till, asked her if she'd had any training working it before customers arrived. She said no, they are in at the deep end. I told her she had my sympathy and as there was a Suggestion Box right in front of me I said I'd make a constructive suggestion re training. But there were no cards to write on. A waitress tore me a scrap of paper to use. Quite quickly a waitress brought my friends meal, which looked very nice and said mine would be a bit later. This was unprofessional as people having lunch together want to eat at the same time. Then the waitress came back again and apologised saying she had brought that meal to the wrong table. Unfortunately my friend had already eaten some as it was getting cold. The waitress said mine would be a longer wait now as they were backed up. A few more people had just arrived. By this time my friend was halfway through her meal and it was obvious we were not going to be eating together and lunch would take much longer than usual. As we only had 2 hours for eating then looking around the gallery I went to the till and told them to cancel my meal. I got a refund, my friend eat half her food and we left. While at the till getting the refund and in front of the queue of around 9 people the older waitress gave an aggressive diatribe about how mistakes happen, they do their best, short staffed, lack of training etc etc etc. She reeled off so many excuses for the abysmal service it sounded well rehearsed. I get it that she is badly trained, short staffed. Management need to deliver what these women need to perform their roles effectively and professionally."

The Sailmakers Pub And

The Sailmakers Pub And

St Andrews Quay, HU3 4SA, Kingston upon Hull, City of, United Kingdom

Pub • Pubs • Full • Steak


"We’ve been coming to sailmakers every week for a good year now but the last 3/4 times we hav eaten the steak skillets have been really bad the portions are just enough to feed a child our most recent visit 02/02/2024 we ordered a skillet it didn’t come sizzling like it should the food was cold I asked 3 times for peppercorn sauce which I’d paid for separately ! By the time it did my husband had finished his meal who also said his meal was cold and very small but ate it anyway as he was soo hungry . I complained to the waitress I’ll get you some more chips ? I explained I’d still not received my peppercorn sauce either she was gone ages in the meantime my food was even colder . She brought 2 bowls of hot chips out peppercorn sauce I said the rest of my food is cold my husband has eaten his she said you can still eat the chips I told her I want a refund I’m not paying for a child’s portion of food that is stone cold she said ok I’ll will have to take your meal away so she did and offered a free pudding ? Which I declined This will be the last time I eat in at the sailmakers !!! don’t know if they have a new chef and been told to cut back on portions 11 cold chips an 8oz Luke warm rump as big as the palm of my hand With a table spoon of peas half of tomatoe doesn’t even fill the skillet the plate just looks empty good job we ordered extras 4 pieces of scampi 5 onion rings what a insult"