Telefono: +441522538801
Indirizzo: Lincoln, The Castle Hotel, Westgate, LN1 3AR, United Kingdom
Città: Lincoln
Piatti: 8
Recensioni: 1321
Sito Web: https://reformrestaurant.co.uk/
"Ruined Valentine Evening... Visiting Lincoln, my wife and I booked this restaurant looking for something special. Reviews and menu and interaction beforehand all pointed to a good choice. The sharing starter was not as expected nor as described on the menu. Cheese sharing sharer with bread rolls celery and apple . It came with the celery and apple which had gone brown and Le Rustique camembert £3 from Tesco still in its wooden box and cloth wrapper and Le Rustique sticker . Bread rolls were four Jacobs Cream Crackers... ? . Not a bread roll in sight. We had to remind staff to bring our ordered bottle of wine, after it had been sitting on the bar for about 20 mins. It seems staff weren 't assigned to tables so you were always dealing with different staff and also having to attract their attention to get anything . Things went exceptionally south when the main course arrived. Rack lamb for me; at best it was far from being cooked my description of uncooked was not an exaggeration, and not challenged by the manager . It was tepid, the edge fat was un rendered, and the meat was fully pink/red in the middle some very slight colour around the edge. This was NOT rare or cooked to the point , it was uncooked. Chicken and lobster pappardelle for my wife; the pasta was seriously overcooked and we had to hunt for any lobster one rubbery piece was found . The only saving grace was that there was no argument from the manager that the service was unacceptable. We agreed to pay for our drinks and left but even then the final bill was far from being understandable in terms of the amounts and the way the deposit was refunded . It was clear that others in the restaurant that night were having the same issues with a least two other couples leaving early with the manager again apologizing. One can only hope that there were staffing problems in the kitchen, and I do understand that Valentine 's evening is kind of off season , but this is as far as I can remember, the worst dining experience I have had. Service staff, the last port of call to the customer, should never have been asked to serve what was served perhaps inexperience could be at play, but nonetheless this seems to be a hotel restaurant which knows what it is doing going by past reviews. I hope that they manage to work through these issues and get back to the level of service that previous reviews have indicated. For my part from our experience I cannot, in any way, recommend this restaurant."
Menu - 8 opzioni
Tutti i prezzi sono stime.
Patrick
Lovely place to eat. Great service. The steak wasn't as good as previous visits.
Indirizzo
Recensioni
Jacqueline
Beautifully presented afternoon tea. Warm scones, pastries and lovely fresh cakes and sandwiches. Excellent service
Rowan
Was concerned due to high turnover of ownership on potential of restaurant … I went for Valentine’s Day This was extremely enjoyable, amazing atmosphere and fantastic service — would recommend. Prices reasonable!
Jane
We stayed at the hotel good Friday and booked in for dinner. Excellent food. Scotch egg to start followed by the beef all very delicious and plenty of it. We can fully recommend the reform restaurant. Excellent service
james
Booked for Mother 's Day and told to pre order food . Table was 15 minutes late which wasn 't an issue as we sat in the bar. Menus on the table which were different from the one we had pre ordered. Explained to the waitress and she took menus away. We were then told that 1 of the starters we 'd pre ordered wasn 't available, so why did we pre order
Nicholas
The worse dinner I had in Lincoln. I asked for a rocket salad with feta cheese and they gave me a salad with out rocket and feta. And when I told them they just said sorry and they charged me for it, totally disgrace. The service was really slow, we asked for drinks and they make more than 10 minutes to bring them to us. And for the food we waited more than 45 minutes. Totally disappointed. I'm chef myself and when I read the reviews I thought that is a good restaurant but it was the worse I had been to Lincoln. The table was old and the chairs uncomfortable.
Jojoski31
We stayed at the castle hotel for 4 nights. We visit the restaurant once during are stay . The food we had was amazing, I had the Chicken Supreme and my husband had the Blade of Beef. Unfortunately this was the second choice for both of us as are first choice was not available. This was the same situation with the starter. Although the food was amazing I probably wouldn’t eat her again as the restaurant was cold which made it uncomfortable and the amount of food on the menu that was not available is a disappointment , it is such a shame as the restaurant is lovely and the staff amazing, it is just a few things that let it down.
lfaithlessfanatic
We attended here for our extended family Christmas lunch.. To summarise our experience, it was dreadful, the worst food most of us had ever been served in our lives and we don’t say this lightly.. The soup was cold and most unpleasant to taste, the main courses were unbelievably microwaved food reconstituted turkey two soggy carrots and no “pigs in blankets” and so it went on and on with the serving staff havin to keep being apologetic.. The reform had our orders 2 months in advance and yet they didn’t have items of our order to serve us.. It was a disaster and ruined what would otherwise have been a very special occasion… It appears to me that on our visit there was no one on duty who could...
kcg150
We are fairly new to Lincoln and like to try all the different restaurants. When we first arrived The Reform restaurant was recommended to us. Our experience was fantastic. The place was buzzing, the staff were friendly and enthusiastic and the food was absolutely awesome. Our second visit a few months later was the same. It’s about a year since our last visit and we’re relieved to get a table as everywhere was heaving with pre Christmas excitement, and we hadn’t been able to get a table anywhere else at such short notice. During our hour and a bit there, we were one of 3 tables occupied. It was early so maybe this changed. Angel, the server was excellent, attentive, enthusiastic and efficie...
Robert
Ruined Valentine Evening... Visiting Lincoln, my wife and I booked this restaurant looking for something special. Reviews and menu and interaction beforehand all pointed to a good choice. The sharing starter was not as expected nor as described on the menu. Cheese sharing sharer with bread rolls celery and apple . It came with the celery and apple which had gone brown and Le Rustique camembert £3 from Tesco still in its wooden box and cloth wrapper and Le Rustique sticker . Bread rolls were four Jacobs Cream Crackers... ? . Not a bread roll in sight. We had to remind staff to bring our ordered bottle of wine, after it had been sitting on the bar for about 20 mins. It seems staff weren 't ass...
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