"I say first that my Polpo Croccante was very good and my parents’ Scialatielli con Code di Gambero were also good. However, we will never return to this restaurant on our future trips to Locarno. We came with our family from 7 and asked for a table. We had no reservations. The waiter gave us an apology about how it would rain soon and that he could not give us a covered table. We said it's okay because the chances of rain were pretty low. We sat at two small tables that were barely big enough. We asked if it would be possible to have an additional table, and they said that it was not as we had not made a reservation and all the other tables were reserved as the 1st. August (a great holiday in Switzerland). We accepted without protesting, although some tables had no reserved sign and went on to order drinks. We ordered two Hugo cocktails, four coke and one Gin Mule. The Hugos hardly had Prosecco in it, my Gin Mule had no ginger taste and the coke were made of a pre-opened bottle and had all lost their bubbles and were flat like my Gin Mule. We thought we would brush it off and hope that food would be better and just order some wine and water for the meal. As already mentioned, most of the foods were actually good, except for the extremely salted nuggets my niece was ordered and the raw unseasoned chicken got my other niece. She ordered the chicken breast on the black rock grill, but I think they would have grilled it before / fed a minimum as it was a while for her to cook it all on the table. They also brought her a strange spicy sauce that absolutely not the bbq sauce she ordered. A few minutes after we got our food, the lady I think was asked if everything was good. I told her it wasn't and told her everything I just wrote. Instead of knowing everything I said about food and drinks, they and the other employees who served us since our arrival have decided to focus on the table part and make us responsible for not having a reservation if really that was the least of our problem. They accused us and I kept asking them to let it go and let us eat in peace, because I didn't want to make a scene, didn't expect any free things, only they wanted to hear our complaints, but they accused us until I finally almost cried that we wanted to eat and go and leave us alone. We finished our meals, paid and went as soon as possible. They were happy to take our money without even apologising, although they do not even contain us the ice cream contained in the two children's menu we have. It was really the last straw. There are many other good places to eat in Locarno, but this place is definitely NOT one of them. They do not care that their customers are satisfied."
