Carluccio's Bury St Edmunds

24-26 Auction Street, IP33 3FA, St Edmundsbury, United Kingdom

🛍 Pasta, Steak, Mexican, Fast Food

3.6 💬 2892 Recensioni
Carluccio's Bury St Edmunds

Telefono: +441284725505,+441284332867

Indirizzo: 24-26 Auction Street, IP33 3FA, St Edmundsbury, United Kingdom

Città: St Edmundsbury

Piatti: 35

Recensioni: 2892

Sito Web: http://www.carluccios.com/

"Bury St Edmunds is bustling. Couldn't get a table anywhere. Got one at Carluccios. Now I saw why. I used to love this restaurant back in the day. But since the takeover it's got worse and worse. Tonight was a combination of the most lacklustre of services and average food. The menu has been reduced dramatically but even then, one of the starters wasn't available. My wife asked for her favourite the Penne Giardiniere but the spinach balls weren't available. She was offered chicken instead despite it being a vegetarian dish. The waitress/manager never asked if we had any allergies either! Throughout the meal, our empty cans and glasses stood and we're never cleared. We weren't even asked if we wanted more drinks! Considering they need to sell as much as possible, this was crazy. We would have ordered more but apart from asking once as to how our meal was, there was no interest in our table. The Cannoli dessert was squidgy instead of crispy and comped. Worst of all, the manager had accidentally charged us for an entire bottle of Prosecco for £35.00 instead of the single glass £7.50. This was taken off with a brief apology but she did not seem to really care about such a spectacular mistake. It could have easily been overlooked in a bill for 5 people. It was almost a mistake too difficult to make by accident. The decor has been neglected. Most of the light bulbs are dead or hanging out of the sockets. The restaurant was near empty when we left at 21:30pm. The staff were cleaning and tidying up most of the time. In fact, they did this with more intent than checking on the customers. It will be interesting to see what restaurant moves in next."

Menu - 35 opzioni

Tutti i prezzi sono stime.

793carryp 793carryp

My husband and I had a date night in the middle of the week. We thoroughly enjoyed our delicious dinner, the friendly staff, and the nice environment. Thank you all, we will definitely come back.

Indirizzo

Mostra Mappa

Recensioni

Babsliz
Babsliz

My Chicken Milanese was dry overcooked. I had to cut off all of the outer area which was burnt and too hard to eat. I pointed this out to the waitress when she asked if everything was alright with the food but she couldn’t have cared less


Sunshine40938582220
Sunshine40938582220

This restaurant was terrible. The staff seemed more interested in chatting with each other than attending to customers. The food was cold, and there was a limited selection of drinks available. Additionally, the salad had no dressing on it.


Carole
Carole

I ordered the Bruschetta and was disappointed to receive a soggy slice of white toast topped with wet tomatoes. It seems the kitchen had run out of bread and resorted to using a cheap loaf from a local supermarket. The chef should be ashamed to serve such a subpar dish. Very disappointing.


JaneJ
JaneJ

We arrived and decided to sit outside as it was such a lovely day. Lots of tables were dirty and we had to ask to have a table cleared before we could sit down. The service was chaotic and we had to chase for service even though it was not very busy. We come here here regularly but this time we were unimpressed!


April
April

One of our group ordered bruschetta which was served on sliced white bread from Tesco. My husband asked for some balsamic vinegar for his salad but what arrived was something brown and oily. Otherwise the food was ok. The service was efficient, but unfortunately one of the waitresses smelt of stale urine. Sorry about being brutally honest, but we won't be dinning here again.


simona271
simona271

We took 2 grandchildren to lunch. The order was taken fairly quickly but the meal took a very long time to arrive. We waited for about 15 minutes for the table to be cleared after the main course, so we could order dessert. We gave up in the end and got the bill. It was impossible to attract their attention. I had to physically go up to the waitresses who were bunched together behind the bar after spending a great deal of time ignoring the other 3 tables. One woman loudly pleaded for her order to be taken. She also had waited an unreasonable length of time.


Katharine
Katharine

Popped in earlier in the week for some lunch, as we love the carluccios in Fenwick in Colchester. Well, this couldn't be more different...completely empty, no character, the waitresses appeared to hate their job as didn't give any service with so much as a smile. Came over promptly enough but then just dumped the food on the table without a word, didn't check how the meal was or top up drinks etc. Left after mains as couldn't get anyones attention for dessert. The food wasn't up to other carluccios standards either....won't be likely to go back here anytime soon!


Julie
Julie

Went for lunch with my mother, almost empty restaurant but still the front of house person made a show of asking if we’d booked and going off to “see if” they could fit us in, note the restaurant never even half way filled up during our meal. Waiter leaves us to settle and then comes over and asks if we’re ready to order as we’ve not even been given a drinks menu, we ask for that first and then wait ages for drinks which then arrive with our first course. Not ideal but we carried on, starters were ok tho not as good as I’ve had in the past, should mention we regularly go to one of the London branches so very familiar with this restaurants menu and standard. My main course was inedible, had t...


Q3295QNmaxs
Q3295QNmaxs

Bury St Edmunds is bustling. Couldn't get a table anywhere. Got one at Carluccios. Now I saw why. I used to love this restaurant back in the day. But since the takeover it's got worse and worse. Tonight was a combination of the most lacklustre of services and average food. The menu has been reduced dramatically but even then, one of the starters wasn't available. My wife asked for her favourite the Penne Giardiniere but the spinach balls weren't available. She was offered chicken instead despite it being a vegetarian dish. The waitress/manager never asked if we had any allergies either! Throughout the meal, our empty cans and glasses stood and we're never cleared. We weren't even asked if we...

Categorie

  • Pasta Delizia nella nostra selezione di piatti di pasta classici e contemporanei, ognuno preparato con ingredienti freschi e di qualità e salse saporite che catturano l'essenza della cucina italiana in ogni boccone.
  • Steak Assapora tagli pregiati di succulente e tenere bistecche, grigliate alla perfezione. Ogni morso offre un'esplosione di sapore, servita con contorni classici e salse deliziose per migliorare la tua esperienza culinaria.
  • Mexican Autentici sapori messicani ti aspettano con fajitas sfrigolanti, tacos saporiti, enchiladas piccanti e guacamole fresco, tutti realizzati con ricche spezie tradizionali e serviti con contorni vivaci. Goditi una fiesta nel tuo piatto!
  • Fast Food Goditi una varietà di pasti veloci e deliziosi perfetti per mangiare in movimento. Dai succosi hamburger e patatine croccanti alle bevande rinfrescanti, il nostro menu fast food soddisfa le tue voglie con un servizio rapido e sapori irresistibili.

Servizi

  • Amex
  • Beer
  • Wine
  • Takeout

Ristoranti Simili

Amigos Mexican Bury St Edmunds

Amigos Mexican Bury St Edmunds

First Floor, 35-36Brentgovel St, Bury St Edmunds, IP331EA, IP33 1EA, bury-st-edmunds, United Kingdom

Pizza • Kebab • Steak • Mexican


"Was excited to visit for the first time after seeing the award wins for best Mexican in the local news. Looking online the menu looked good so made a booking for 17:30 on a Thursday. On arrival we were seated quickly. The ambiance in the venue is very nice, with real lit candles on each table and twinkly lights up in the beams of the ceiling. I did need to move the candle to the side however as I couldn’t see my partner past it as it was in our eye line. The candle holder is also an old tequila bottle, which is a nice touch but takes a lot of space up on the table. On opening the menu, I noticed it was sticky. Which wasn’t the nicest. As the room is relatively dark I was unable to tell if this was old food or if they’d wiped the menu’s down, but it does make you a little wary. It took a while for the waitress assigned to our section to then come around to take our order. So we ordered drinks and our food at the same time. While waiting for the food to arrive my partner who has type one diabetes was trying to access the internet to look up carb info, unfortunately we noticed that we couldn’t get any signal so asked for the Wi-Fi code. We were brought around the password from the actual Wi-Fi router which contained password but it has been badly scratched so we couldn’t get it to work. Only a small thing to note should you need access to the internet at all during your visit. When the starters arrived I had the taquitos, pork. I have a gluten allergy and stipulated this when ordering but when the starters were brought out there was no indication on the plating that it was gluten free or any second mentioning from the waiting staff. Nether the less, they looked like corn being a yellow colour so proceeded to eat them, and I have to say they were delicious and I would have happily had a new more as a main course. The calamari my partner described as “umm, good, tasty”. Not long after we finished our starters the mains were brought out. I’m my opinion there wasn’t a big enough gap between the starter and the main. As soon as one plate was cleared, the next arrived. My partner ordered the prawn burrito and described it burrito as “Far too big, Far too cheesy, the prawns lacked something. Because it was so cheesy it was quite fatty and greasy and needed something to cut through it all.” He only ate half of it and on clearing the plates away we were offered to take it home but we declined, we made a point on the large portion and the waiter said “yeah, we feed a lot of Americans here”. My dads American and he wouldn’t have eaten the whole burrito. I ordered the chicken and steak fajitas. The steak was cooked nicely but I found it quite tough. The chicken was over cooked and a little dry. However again the portion size was huge and I was unable to eat it all. There was also not enough room on the table for all of the bits, so I had to rest the foiled wraps on my leg. Again I ordered a gluten free option but there was no mention of this when it arrived and this time the wraps were a lighter whiter colour, which caused me concern. In the end I didn’t eat the wraps because they were the same colour as the burrito wrap and as no indication they were gluten free it caused me some anxiety. Getting attention if the waiting staff to double check was difficult so I just left them to the side and ate the meat veg on their own. The couple wraps I did eat I have to say we’re not the nicest. They were quite tough and at the same time tasted undercooked, like there was some raw taste to them. I wouldn’t order it again. Drink wise I ordered the pina colada and again probably wouldn’t order it again. Though there was nothing overly wrong with it, I’ve just had better. Overall, it was just over £60 for two starters, two mains and two alcoholic drinks. I don’t think that’s particularly bad value given the absolute huge portion sizes. It might be worth Amigos offering a small medium large option at different price points so those who don’t want giant burritos fajitas can get the smaller options at a lower value. Amigos might also end up taking more as there was no chance we’d have been able to eat a desert, however if the main had been more appropriately portioned then we likely would have had one. However, in terms of the allergens. It’s great that they offer gluten free alternatives, however please introduce a GF sticker for the plates or get waiting staff to say “Gluten free Fajitas” when serving. It just helps to eliminate any fear that there may have been a mistake in the kitchen and helps diners with allergies to relax and feel more comfortable. As things stand. We wouldn’t return for what we had above. However, there was a good atmosphere in there and I’d possibly return as a place to have a few drinks and share some nachos, just not for a sit down meal."