Telefono: +441284725505,+441284332867
Indirizzo: 24-26 Auction Street, IP33 3FA, St Edmundsbury, United Kingdom
Città: St Edmundsbury
Piatti: 35
Recensioni: 2892
Sito Web: http://www.carluccios.com/
"Bury St Edmunds is bustling. Couldn't get a table anywhere. Got one at Carluccios. Now I saw why. I used to love this restaurant back in the day. But since the takeover it's got worse and worse. Tonight was a combination of the most lacklustre of services and average food. The menu has been reduced dramatically but even then, one of the starters wasn't available. My wife asked for her favourite the Penne Giardiniere but the spinach balls weren't available. She was offered chicken instead despite it being a vegetarian dish. The waitress/manager never asked if we had any allergies either! Throughout the meal, our empty cans and glasses stood and we're never cleared. We weren't even asked if we wanted more drinks! Considering they need to sell as much as possible, this was crazy. We would have ordered more but apart from asking once as to how our meal was, there was no interest in our table. The Cannoli dessert was squidgy instead of crispy and comped. Worst of all, the manager had accidentally charged us for an entire bottle of Prosecco for £35.00 instead of the single glass £7.50. This was taken off with a brief apology but she did not seem to really care about such a spectacular mistake. It could have easily been overlooked in a bill for 5 people. It was almost a mistake too difficult to make by accident. The decor has been neglected. Most of the light bulbs are dead or hanging out of the sockets. The restaurant was near empty when we left at 21:30pm. The staff were cleaning and tidying up most of the time. In fact, they did this with more intent than checking on the customers. It will be interesting to see what restaurant moves in next."
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