Telefono: +441517098487
Indirizzo: 51 Paradise Street, L1 3EU, Liverpool, United Kingdom
Città: Liverpool
Piatti: 3
Recensioni: 3234
Sito Web: http://cote.co.uk/restaurant/liverpool
"The food was lovely however our experience wasn 't great.. After trailing around Liverpool this morning looking for somewhere to brunch we stumbled across cote which looked lovely so we headed in. This was around 11.30am We were greeted by a woman who quite clearly didn 't want to be there saying I 'll be with you in a minute while proceeding to stand there chatting to her colleagues. The weather was quite mild so we asked if we could be seated outside. We were shown to a table outside by a different lady and handed menus. We decided what to eat and waited for someone to come and take our order. 15 mins later another lady came out with a coffee for a man behind us. We grabbed her attention and asked if we could order. 'you can but not with me, I 'll grab someone for you '. Another 5 mins later a man came over to take our order of eggs Benedict, eggs royale and 2 coffees. He came straight out with knifes and forks and said I 'll just grab your coffees. Another 10 mins later he brings our coffees out. We sit chatting for a while and finish our coffees then the man who took our order came out at 1230 to inform us there is no salmon for the eggs royal. My friend opted for the eggs Benedict instead. At this point we thaught we would have had and eaten our food and left by now but sadly not..we ordered a 2nd drink which actually came out quite promptly! I notice at this point another couple being seated in the window. 12.50 we are starting to get impatient now and the couple in the window have just finished eating. My friend heads in to see what the hold up is. Another man who had not long arrived came out to see what our order was and informs us that they don 't know what 's happened to the order and he was getting the chef to make it straight away, he was very apologetic and said that the food was on them. 2 mins later after being there an hour and a half our food is on the table. It was delicious and worth the wait to be honest. I went in to pay for our drinks so we could finally leave but was told it was all on them, which was a very kind gesture which we really appreciated. I do think the staff need some training in customer service and obviously the ordering system needs to be altered so orders can 't just go missing. I don 't understand how a table sat waiting for over an hour can go un noticed or how an order can just go missing. Food fantastic. Staff not so."
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