Telefono: +441882580444
Indirizzo: 1 The Square, Perth Kinross, United Kingdom
Città: Perth Kinross
Menu Piatti: 3
Recensioni: 1286
Sito Web: http://www.dunalastairhotel.com/services/edinas-kitchen
"My 10yo daughter and I had a reservation for 8pm this evening, under the name Gillian Birnie. When we arrived, we were summarily ignored by two different staff members, until I told one of them I had a reservation, at which point he ungraciously sat us at a table closest to the exit, didn 't offer any welcome, and handed us menus (I had to ask for the children 's menu despite it being obvious my daughter is a child). At no point during the process of making the reservation (over the phone earlier that evening) or when we were offered menus were we asked if either of us had any allergies. My daughter has a life-threatening allergy to peanuts and some tree nuts and carries an epipen. I am frankly astonished that this was not asked, and neither could I find any allergens listed on either the main or children 's menu. When it came to ordering, again, no questions about allergies. My daughter wanted the children 's chicken katsu curry, and in the light of a lack of allergen information, I asked if it contained nuts. After a moment of confusion, our waiter asked if she was allergic to nuts, to which I responded that she was allergic to peanuts and some treenuts. He asked which ones, and I said she was allergic to most, and gave peanuts and cashews as an example. Without missing a beat, he immediately stated that 'he wouldn 't recommend ' the curry because it might have nuts. Never having come across a chicken katsu curry with nuts as an ingredient, I questioned this, and asked him to check with the chef. He disappeared momentarily to arrive back and almost gleefully declared that it did indeed contain nuts, but when I questioned which ones, he wasn 't able to answer, so again he went to ask the 'chef '. Imagine my surprise when the answer came back as peanuts and cashews, the very nuts I had provided as an example. I asked why there were no allergens listed on the menu and why we hadn 't been asked about allergies, and how (if there were nuts present in the kitchen) we could be sure of no cross-contamination with any other dishes. He stated that there were no nuts in the kitchen which was confusing, and I asked how could there be no nuts in the kitchen if the curry contained nuts, was it not freshly prepared? He said it was freshly prepared (and if this is indeed the case, it begs the question as to why it couldn 't simply be prepared without the nuts) but that there were 'protections ' in place, without specifying what those might be. Given that nobody proactively asked about allergies, that no allergens were listed on the menu, and the information we had thus far about allergens as ingredients, I decided not to risk the life of my daughter by dining in your restaurant. It is inconceivable in this age of increasingly common life-threatening food allergies that your establishment does not have a clear protocol for protecting your consumers against encountering a possible allergen, and that your staff are not better trained to deal with these situations, when someone 's life could be at stake. I am frankly astonished and hugely disappointed at the way we were treated throughout our short time in your restaurant, and hope that with this feedback you can make meaningful changes for both health and hospitality improvements which are in dire need. If you are pitching your restaurant as a fine dining experience, with prices to match, it begs the question as to why these considerations are not already in place."
Menu completo - 3 opzioni
Tutti i prezzi sono stime su Menu.
Riso
Risotto
Risotto cremoso con riso Arborio, brodo saporito e parmigiano grattugiato.
Piatti Di Pesce
Patatine Di Pesce
Fish & Chips: Pesce pastellato leggero e croccante servito con patatine dorate e salsa tartara.
Panini
Graham
Breakfast excellent , other menus expensive and choices poor , bar prices very high also...more like London prices.
Indirizzo
Recensioni
KEM8819
The restaurant needs to up its game. The food is not 5 star, 2 star at best. The chefs have a basic menu that they cannot even get correct. Despite covid, the timing of the food, the quality of the food and the management needs...
Cartvale
Stayed in the hotel booked a table for dinner, firstly had lunch in the bar overpriced Greggs quality food. Before the evening meal thought we would have a drink in the bar, as we were going into the restaurant asked if we could put it...
Karen
We ate in Edina's for all 3 breakfasts, 3 evening meals and a lunchtime meal too. The waiting staff were very attentive and the food was fabulous, I loved the soups, they were always so tasty and the triple cooked chips are amazing! Kids loved... Visualizza piatti
207carolem
The hotel itself is fabulous. The food, unfortunately, is not. We are here now and dined in the restaurant and had high expectations based on the hotel website self hype, however, the food was disappointing. The restaurant needs to up its game to reflect its...
GJamie
Afternoon Tea was a regretfully disappointing! We made a special trip out to Edina’s especially for the afternoon tea and what we were served is simply not acceptable for this kind of establishment. I was served a smoked salmon sandwich in which the Salmon had...
Singbe
This is yet another 'rural ' restaurant that charges 4 star prices for 2 star food and service. I waited to order drinks while three members of staff walked past without any communication. When I finally ordered, the waiter appeared to have little knowledge of the... Visualizza piatti
Mcsl
Visited today for “sharing steak night” unfortunately was disappointed to find “sharing” meant a one steak which we could have got from Tesco for £5/£6 Sides arrived prior to mains, when main arrived we were shocked to see one steak between us both, also sides arrived ahead of mains and with no plates to eat off along with no condiments. So very very disappointed won’t be rushing back and definitely won’t be recommending anyone who is visiting unfortunately
Brian
Had dinner there on Friday, partner had the Scallops which were miniscule then the Green Thai curry which, as mentioned by others, was virtually inedible. We decided to book Sunday roast as we thought “ You can’t go far wrong with a Sunday roast”, how wrong we were. Immediately noticeable that we were given half a Yorkshire pudding each, who scrimps on Yorkshires? The seasonal vegetables were like tinned veg which had been roasted, again virtually inedible. The beef was obviously a budget cut was tough to say the least. The hotel is supposedly a five star resort who, judging be previous reviews, are very quick to point out the restaurant is independent of the actual hotel. It be therefore be...
Gillian
My 10yo daughter and I had a reservation for 8pm this evening, under the name Gillian Birnie. When we arrived, we were summarily ignored by two different staff members, until I told one of them I had a reservation, at which point he ungraciously sat us at a table closest to the exit, didn 't offer any welcome, and handed us menus (I had to ask for the children 's menu despite it being obvious my daughter is a child). At no point during the process of making the reservation (over the phone earlier that evening) or when we were offered menus were we asked if either of us had any allergies. My daughter has a life-threatening allergy to peanuts and some tree nuts and carries an epipen. I am fran... Visualizza piatti
Categorie
-
Steak Assapora tagli pregiati di succulente e tenere bistecche, grigliate alla perfezione. Ogni morso offre un'esplosione di sapore, servita con contorni classici e salse deliziose per migliorare la tua esperienza culinaria.
-
British Tradizionale e sostanzioso, il menu britannico offre classici di conforto come fish and chips, succulenti arrosti e torte salate. Riscopri i gusti familiari, amorevolmente realizzati con ricette senza tempo e ingredienti freschi e locali. Visualizza piatti
-
Scottish Scopri i sapori ricchi e sostanziosi della Scozia con piatti tradizionali come haggis, neeps e tatties, insieme a torte salate e tenero salmone affumicato, offrendo un gusto autentico del patrimonio culinario scozzese.
-
European Deliziati in un viaggio culinario attraverso l'Europa con il nostro menù sapientemente realizzato, che presenta piatti autentici dalla Francia, Italia, Spagna e oltre, utilizzando gli ingredienti più freschi per portare in vita i sapori tradizionali.
Servizi
-
Wifi
-
Seating
- Piatti
-
Discover
- Menu
-
Visa Card
