Telefono: +441796470140
Indirizzo: Fonab Castle Hotel, Perth Kinross, United Kingdom, PH16 5NE
Città: Perth Kinross
Menu Piatti: 5
Recensioni: 2722
"Very disappointing. Having been to Fonab on a few occasions previously, we had no hesitation in meeting our friends there to celebrate his birthday……. Big mistake. Table was booked for 7pm. We arrived at 7.05 due to the rain and bad roads. As we arrived my friends phone was ringing, this was the hotel asking if we were still coming! In fact we were standing in front of the lady that was on the phone! We were shown to our seats and asked if we wanted to order drinks before we sat down. In fact we were asked 4 times before I asked if they had a cocktail menu which we were then given. The waiter stood there while we looked at it with pen poised! We all felt a bit uncomfortable and rushed. Drinks order arrived and a bottle of tonic was dropped on the table. The waiter cleaned the floor and left to get another bottle. He returned, apologised,left the bottle and disappeared. We then had to ask if someone could wipe the table and the side plate. Wine ordered but did not arrive. We had to ask for it after the main course arrived. Waiter poured us our first glass and after that we had to pour our own. My meal arrived and my Pomme purée was cold. I very privately told the waitress and she took it away. When she brought it back I had only a 3rd of the pomme purée I had the first time, but thought it best to not make a complaint. However I very quickly realised that my sole was raw! Not undercooked or opaque but actually raw and cold in the middle. Again I informed the waitress. She apologised and asked if I would like to order something else. I declined as by now the others were almost finished their meals. We didn’t order desserts and only 1 out of the 4 of us ordered a coffee, an Americano with hot milk on the side. When it arrived it was a black coffee with cold milk on the side! We then asked for the bill as we just wanted to go home. I checked the bill and the fish had not been charged, however the pomme purée and the broccoli sides I’d ordered had been! I asked them to remove them and to also remove the 12.5% service charge. The waitress wasn’t too happy and still no apology. I then asked to speak to a supervisor/manager to be told that there wasn’t a manager on duty (this was a Saturday night! there was an assistant manager and that was the waitress we’d been dealing with! She said she would get a manager to call me tomorrow and took my name, phone number and email address. This was Saturday evening 20th May and it is now Wednesday 24th and still no communication of any sort. I always believe that problems can occur in any business but it is how they are handled and rectified that leaves a lasting impression. As I said, very disappointing. My conclusion is that this is an apparent 5 star establishment, but in the last few months we have stayed/eaten at The Balmoral, Cameron House and Gleneagles and this was NOT 5 star by any stretch of the imagination! In fact the only thing 5 star about Fonab is the beautiful view and the prices!"
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