Telefono: +441325489444
Indirizzo: Imperial Centre Grange Road, DL1 5NQ, Darlington, United Kingdom
Città: Darlington
Piatti: 7
Recensioni: 588
Sito Web: http://sanpaolorestaurant.co.uk/
"We live in Darlington always try to support new independent businesses, as sadly many don 't survive long. So we decided to try this new place for a meal with family to celebrate my husband 's 30th birthday. In summary, the whole experience was awful. There was only one other table in but service was incredibly slow inattentive. Some drinks ordered on arrival never appeared at all, despite several requests. The food was not fresh, or authentic. Most was cold, bland and clearly frozen and reheated (especially the fish, which had an unpleasant tang to it). We had to send a chicken dish back as it was not cooked properly and pink in the middle. No apology was offered. Our order was messed up with some dishes arriving that we hadn 't ordered and others missing. Unfortunately no-one enjoyed their meal. The pizza oven wasn 't working that night, so I can 't comment on the pizza, but to be honest I wouldn 't have high hopes for it after our experience of the other 'authentic ' Italian food. We weren 't asked at any point how things were, or if we needed anything else, and getting more drinks was nigh on impossible. There were several waiters floating around that seemed to have little to do with it being a quiet weeknight, but it seemed they may have realised we weren 't happy so just avoided us. Once we had requested the bill, we broke it down and explained we were willing to pay only for the drinks and few meals that were vaguely edible. Again, no questions were asked about what was wrong and no apology offered. The next day I received a call from the manager/owner. She wanted to understand what had gone wrong as apparently ours was the first complaint they had received since opening (which I now highly doubt, looking at other reviews). I went through all of the above and she did then apologise, explaining that she had not been there that night. She asked if we would be willing to give it another try I said only perhaps for the pizza, which we had been unable to order on the night due to the broken oven. She asked for my address to send us some vouchers for a complimentary meal. I thought this was a nice gesture and appreciated that she seemed to at least want to make the situation right. That was at the end of November and they have never appeared. Looking at the other reviews, I doubt this place will be around long, which is in no way surprising to me after our dreadful experience. Avoid at all costs and take your money elsewhere."
Menu - 7 opzioni
Tutti i prezzi sono stime.
Calamari
Calamari croccanti serviti con salsa marinara piccante.
User
Great food that comes fast. Always had a really good experience here.
Indirizzo
Recensioni
User
beautiful new hip italian. large selection of food and drinks. large service also
User
I loved it! great eating, friendly staff and good value for money. will be definitiw back
User
eating was good, decent portions and well prepared. much better than this chain Italian . definitely.
udnpudn
Had an excellent meal made with fresh ingredients, the atmosphere was great the staff were very friendly
barbaraw937
We booked a table before we went to the ballet . we were made to feel very welcome as we walked in . We had a very nice table beside the window . We ordered our drinks and our meal they came very quickly . The meals were very nice . When we were finished they gave us some limoncello that was lovely . The staff were so lovely . the service was good . We will come again
broseh
We decided to try a new restaurant in town but were very disappointed. The service was decent, with the drinks waiter being very nice. However, the food waiter (or manager) who took our order seemed distracted by the table next to us. The food selection was good and tasty, though not typical of Italian cuisine. The house wine was less than impressive. Additionally, the condition of the toilets was subpar. Overall, we do not plan on returning to this restaurant.
zedtwed
We decided to visit this restaurant on a whim and we are so glad we did. The waiter was attentive and charming without being overly intrusive. The food was delicious, although I would have liked to see some healthier vegetarian options as most dishes were heavy on the cheese. I ordered cannelloni and my companion had linguine, both of which were excellent. However, the restroom could use some improvement. We would definitely consider returning to this restaurant.
The3davos
Because it was a friend's birthday, we decided to venture out of town and had heard positive reviews about this restaurant. However, we were sorely mistaken in booking a table here. Upon arrival, our table reservation was incorrect and our drink order was delayed. It took nearly 45 minutes for our food order to be taken, without any apology or acknowledgement of the long wait. Although we tried to enjoy our evening with good company, the service continued to disappoint.
IShouldCoco86
We live in Darlington always try to support new independent businesses, as sadly many don 't survive long. So we decided to try this new place for a meal with family to celebrate my husband 's 30th birthday. In summary, the whole experience was awful. There was only one other table in but service was incredibly slow inattentive. Some drinks ordered on arrival never appeared at all, despite several requests. The food was not fresh, or authentic. Most was cold, bland and clearly frozen and reheated (especially the fish, which had an unpleasant tang to it). We had to send a chicken dish back as it was not cooked properly and pink in the middle. No apology was offered. Our order was messed up wi...
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