Telefono: (+44)2083033181,(+44)2083039552
Indirizzo: 75 Bellegrove Road, Bexley, United Kingdom
Città: Bexley
Piatti: 10
Recensioni: 24130
Sito Web: https://www.phopalace.co.uk
"I am really disappointed that a great night out with friends was ruined by such rude staff. We had pre-booked a table before hand and when we arrived it was clear that it was extremely busy... that we didn’t mind! What we did mind was...after ordering out starters which came out over a period of minutes; we went on to order our mains on the ‘All you can eat’ menu. We was then approached by a waitress claiming to be the ‘owner’ who in the rudest way said ‘we wouldn’t be able to eat all that we had ordered’ and basically was saying they wouldn’t make it. We were women and being a business owner myself I would not have ordered food if I did not believe we couldn’t eat it. My friend had to remove a dish from the menu as did I. I have eaten here many times in the past year and have never had an issue but my last two visits have been awful and I do not think I will bring my family back again now. The situation was dealt with so rudely and unprofessional and never would I dream of treating anyone how we was treated tonight. It made us feel so uncomfortable and that we didn’t even want to eat, in fact at one point I went outside to cool off. I really am not normally one to complain but you cannot treat people like that and think it is acceptable. I truly believe all eyes were on the larger party that was dining and spending more money! We should have paid half the bill seems you could only fulfil half the order! I have never been spoken to like that by anyone especially being a paying customer! Completely false advertising and trading standards need to be made aware of this, the tax man also needs to review your booking diary against the level of payments you are receiving being a cash only restaurant now! I am truly disappointed and this used to be one of my favourite places to dine. I will not forget this experience but you definitely rocked the wrong boat!!!!"
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