The Atrium Brasserie At The Kingston Lodge

Breakfast was very good. It is self service and had the usual full English. I had at least one meal here while staying at the hotel. The food was very good, I had steak, but it was very expensive. The service was very good.

Visited with colleagues . Staff friendly and helpful . Had to send beer back as was cloudy with odd taste but waiter sorted this without fuss. Food was very good and tasty however definite improvements that could be made all handles on all doors were filthy, windows filthy inside and out , table we were sat at outside filthy. If what you can see is dirty what’s the kitchen like?!

My wife and I decided to try the Champagne Afternoon Tea at this restaurant. The staff at the reception were welcoming and assisted us to our table. However, the rest of the experience was disappointing. Tea was served without asking for our preference and the sandwiches were served cold and covered in clingfilm, which we had to unwrap ourselves. There was no explanation of what we were served, although it would have been nice to know. Overall, it was not a pleasant experience. Visualizza piatti

My friend and I booked an afternoon tea at this well established lodge in Kingston. The tea was not cheap, but we were happy to go because of the pleasant and old fashioned atmosphere. However, apart from the little sandwiches, the scones had been microwaved and hard, the brownies were dry as dust and the meringues just store bought and not fresh. I wrote to the catering manager saying how disappointing the afternoon had been. I received no reply. I then wrote to the manager of the lodge, again explaining what had happened. Still no reply. I wasn’t looking for a freebie, but just wanted an apology or explanation to show it was a one off. But the fact that there was no reply at all shows that...

I was amazed at the positive ratings for afternoon tea at this Hotel. The staff were courteous until we had reason to complain. The selection of sandwiches were not the best, the bread tasted as if it had been sitting around awhile, not very fresh. The tea we were given was ok but unlike other hotels there was no choice of variety offered.. we could cope with that ! The cake selection was okish. The main complaint we had was the place was filthy, we sat by a window in a large room on our own, the windows,window ledge and window sill were filthy dirty with dirt and dust. Rain came through a leak in the roof and we had to prove this to the duty Manager, why would we lie if one us was getting w...

We had the most fantastic day here celebrating our sons wedding. Initially I had reservations about the hotel venue, the price seemed to be to good to be true. I was sure that we would have to compromise on something somewhere I couldn’t have been more wrong. Before the wedding, communication was excellent and questions answered thoroughly. We wanted a couple of extra bits done for the bride and groom and the hotel accommodated all our requests. The staff were exceptional, really exceptional. They could not have done anymore to make everyone feel welcome (Kate and Andrea were especially brilliant) water jugs and drinks were replenished. Every detail looked after. Everyone that I spoke to sai... Visualizza piatti

I was expecting an excellent experience based on previous reviews but I’m afraid we will not return. Firstly my colleague’s cup was dirty. When we were ordering the waiter couldn’t remember what types of tea were available and had to get the box of sachets to show us. When the food arrived I just couldn’t believe it. The jam was not individual pots but rather was plopped into a stainless steel gravy boat, as was the clotted cream which was served like ice cream balls in an identical gravy boat. The scones were dry as dust (may have been frozen, certainly didn’t taste fresh). The sandwiches were made with thick cut bread and the cucumber ones with the white bread were clearly made with the en...

I frequently visit Kingston Lodge with my daughter to enjoy tea or coffee in the bar area. I have always found it to be lovely, so when my partner's birthday came around, we decided to have a family meal there to celebrate. Upon arrival, I inquired about dining in the restaurant even though we were not staying at the hotel. Unfortunately, we were informed that there was an event taking place, so we could only eat in the lounge area. As we were enjoying our meal, a staff member approached us and insisted that we pay immediately. I was taken aback and questioned why, to which they explained that because we were not hotel guests, payment was required at that moment. Despite expressing our desir...

We made a reservation through Groupon for Sunday lunch for four at this hotel, even though we are local residents and had never been there before. The hotel has a 4-star rating, so we thought it would be a good opportunity to try something new. However, we were disappointed with our experience. The dining room did not meet our expectations - the tables did not have tablecloths as shown in the website photos, and some had linen napkins while others had cheap paper napkins. Despite booking in advance and mentioning it was my daughter's 12th birthday, no table had been prepared for us. The menu was just an A4 paper, which is not what we would expect from a 4-star establishment. There was no dri... Visualizza piatti